The Brighton Tailor Reviews Summary

Quality of Service

Pros:

• "A combination of professionalism and kindness."
• "This is high quality tailoring and it’s transformed my clothes from okay to literally made for my body."
• "He did a fantastic job on a pair of shorts there and then whilst I waited..within 30mins."
• "Absolutely fantastic!"
• "The sense I got from the tailor is that he's someone who really cares about his craft and the quality of his work."
• "The Brighton tailor was able to do an amazing job!"
• "The alterations were perfectly done to a very high standard."

Cons:

• "Wouldn’t go here again, no receipt for x2 dresses as i was told he only accepts cash, although he takes card payments for dry cleaning."
• "The prices are inconsistent and I would not recommend."
• "Please go to Timpson for more humble people and drama free service."
• "The person working there completely broke zipper on my pillow then refused to complete the service."
• "He was very rude and lied about the price and the parking spaces."
• "Didn’t use the right colour thread. The colour pattern on the dresses didn’t match up after he finished."
• "Beware! Visited the shop after calling and was stunned with the lack of customer service."

Speed and Efficiency

Pros:

• "Ready for collection the same day they were dropped off."
• "Had my repair done in just under an hour."
• "I was seen to straight away and my trousers had been perfectly altered within a couple of hours."
• "Services as this gentleman provides are very scarce, it was the immediate availability to resolve the unfit waistcoat and meet the urgency of the day."
• "Done in a very short time frame."
• "Usually my items are ready same day."
• "Completed within an hour."

Cons:

• "Even after rudely explaining that the leather would need to be taken by a third party, £150 is a rip-off & he wanted all the money upfront!"
• "Was charged an extra £10 which I was only told of when collecting the trousers."
• "Now he changed the price from £75 as agreed before to £150."
• "Terribly expensive quoted £50 to hem two sleeves of a non lined top."
• "I would say it was a little expensive for a very simple job."
• "The only con for me is that £15 is a lot of money for cutting off the bottom of trousers then sewing back up."
• "This experience has been far below my expectations considering the 4.9 rating."

Customer Service

Pros:

• "I'm so impressed by the Brighton Tailor! Friendly, accommodating and very talented."
• "Very friendly service, would highly recommend."
• "Everyone I’ve spoken to here has been super nice!"
• "Very reasonable rates and a delightful community business to visit."
• "The staff are friendly & there is a changing area if you need to try items on."
• "Really friendly guy and always a pleasure going into the shop."
• "The staff were also incredibly helpful and professional!"

Cons:

• "I don’t recommend him at all and would avoid him at any cost."
• "Extremely arrogant when I asked for an adjustment."
• "When I expressed that I am not happy he did it he refused to complete the service."
• "I was disappointed with the service."
• "Usually, I wouldn't give a bad review. However, I was disappointed with the service."
• "I would not recommend."
• "Not sure how denying what happened is supposed to make me feel better."

Value for Money

Pros:

• "Not cheap, but perfectly done."
• "Very reasonably priced I’d recommend to anyone."
• "Fuss free and easy, they knew exactly what they were doing and charged a reasonable price."
• "Quick, high quality and affordable service."
• "Super fast service. High quality, professional results."
• "The service is always quick and efficient, and really good value for money for quality tailoring."
• "Prices are possibly the best in the area that I could find."

Cons:

• "The prices are inconsistent and I would not recommend."
• "Very expensive"
• "Terribly expensive quoted £50 to hem two sleeves of a non lined top."
• "I would say it was a little expensive for a very simple job."
• "The only con for me is that £15 is a lot of money for cutting off the bottom of trousers then sewing back up."
• "Even after rudely explaining that the leather would need to be taken by a third party, £150 is a rip-off & he wanted all the money upfront!"
• "Now he changed the price from £75 as agreed before to £150."