The AlterationYard Reviews Summary

Customer Service

Pros:

• "Staff are very professional and friendly."
• "Every staff member I interacted with was courteous and incredibly helpful, making my experience smooth and stress-free."
• "The staff here is always attentive and ready to answer any questions."
• "Fantastic customer service, cost and repairs. Honest kind people working a job they’ve clearly been at for years."
• "Not only was the repair quick and of high quality, but he was also incredibly friendly and warm-hearted."
• "Angelica is an exceptional tailor, my dress fit me like a glove. The compliments I received were abundant."
• "The staff are friendly and professional and listen to what you want."
• "Sylvia & Yasser are the best of the best, always so friendly, happy and funny when I see them!"

Cons:

• "The same woman at the till who served me last week and today was unsympathetic, said that I should zip it up slowly and gently which I had to all this week."
• "I felt horrendous when leaving the store and I would never go back for anything else."
• "AVOID!!! The staff in here are rip off merchants, they know exactly how to extort you! Awful customer service and rude attitude, no compassion or discretion."
• "Extremely rude and very poor service. So bad that we actually had to leave the shop."
• "Overall review: Slow service, rude staff, expensive. Use nearby competition."
• "She told us directly in our faces that they have a lot of things to do and we need to decide urgently because we are wasting their time."

Quality of Work

Pros:

• "They altered my suits and jeans to the perfection."
• "The work so perfect you can’t tell what she’s done. A magnificent seamstress."
• "I took my bridal saree top along to be altered, because my original seamstress had not done what I had asked (sleeves not right and too plain)."
• "Fantastic service. The lovely ladies at the Woking branch altered a fancy dress costume for me that was too short in the body."
• "The whole alteration took 8 weeks and when they estimated when it would be ready to be picked up it was done within that timeframe."
• "I have used this company previously for some clothes alterations and always been pleased."
• "They have tailored 3 of my brand new trousers that I bought from Karen Millen and made it fit to me."
• "Did a fantastic job on shortening a black faux leather jacket. Have received a number of compliments since wearing it."

Cons:

• "Absolute rip off, the lady was so unhelpful. I was quoted £80 to fix a dress that had cigarette burns."
• "I didn’t give them an easy task! I am 8 1/2 months pregnant, came in with a jumpsuit 8 times bigger than my normal size."
• "Always dubious of alterations due to an experience at a major retailer on Jermyn street's nominated tailor. No issues here, cut spot on first time at TAY."

Turnaround Time

Pros:

• "Plus, their turnaround time is fantastic, which is a huge convenience."
• "Not only did they do it same day. They completed it in a couple of hours!"
• "I was expecting to collect them next week but received a text an hour and a half later to collect them."
• "They managed to turn it around in 24 hours (it was promised within a week but they messaged to tell me they were ready with a text the next day!)"

Cons:

• "Today, I returned to ask if they could change to a smaller runner as the one they changed for me keep trapping the coat as I slowly and carefully zip up each time."
• "They told us they would be done on the 24th which is absurdly long, but left the jeans as we didn't need them in a hurry but the trousers I needed ready for the weekend."
• "Went with my husband to shorten his trouser.The lady said he needs to wear it and they will check...then she changed it to £35...it will also take 2 weeks or so."