Address: 37a London Rd, Bromley, BR1 1DG, United Kingdom
Phone: +443330163500
Rating: 4.4
based on 140 reviews.
Therapist Professionalism and Skill
Pros:
"They are honestly so skilled I’ve never felt so at eased and welcomed at a beauty establishment."
"Min was superb and had excellent customer service skills."
"I had the most professional and caring lady complete my treatment."
"The Practitioner that did the treatment for me was amazing."
"Ming today at the Charmelle London clinic and she was just fantastic! Put all my nerves at ease and was very knowledgeable and kind."
"I had a micro needling treatment 5 days ago for acne scaring with Charmelle London and my experience was beyond professional."
"Kelly is very skilled and made my hifu treatment nice and easy."
"I had my lip filler dissolved and had the lovely Cham who was an absolute pleasure!"
"I had my Aqualyx and results are amazing."
"Great experience today for my non surgical rhinoplasty. I was well looked after throughout by the very friendly and welcoming staff."
Cons:
"No analysis of my skin to see if I had any allergies, no explanation of treatment either."
"Therapist was new and not who I booked in with. Waste of time and money!"
"Face was used more for frustration release."
"My face turned all blotchy and bright red and when I asked very concerned as had several facials before numerous places never had any reaction like this!!!"
"Booked in for an Express HydraFacial and didn’t leave completely satisfied."
"I am very particular when it comes to my skin, especially when it comes to who will touch my face and what will be applied on it. In the UK, I only trust Charmelle London. They know what they are doing."
"2 stars because the service was great.the Lady is very friendly but she is not very good at doing eyebrows for the amount of money she is charging."
Customer Service and Staff Attitude
Pros:
"All the staff are friendly and get on with the job in hand."
"The staff want to help their clients and this is evident on how you are treated there, extremely well and made to feel safe at all times."
"Staff are very professional and will put you at ease whenever you go for treatment."
"Thank you very much for making a difference for me during my battle with breast cancer."
"I absolutely love the place. Easy to communicate, delivering 5-* plus service and affordable."
"Very happy with Charmelle, just received my first laser hair removal treatment and they were very professional and made me feel comfortable and welcome."
"I went for the Lip Blushing treatment with Martina. She was very gentle and a experienced."
"I have been having full body + face laser hair removal treatments at Charmelle London and I cannot recommend it enough."
"I absolutely love Charmelle London. They are the best at what they do."
"The staff was very helpful and friendly as I was a bit nervous."
Cons:
"Weird experience at this place. I'm not sure what they get out of lying like we can't check after."
"I had the worst experience at this clinic I had a few treatments done however the customer service is terrible."
"I had some facial aesthetics today at Charmelle by the wonderful Qras.. She is absolutely brilliant and very calming and reassuring…"
"Stay away from this salon, far away from a professional service."
"The worst customer service ever."
"Very unprofessional, rude and pathetic."
"The customer service is superb, and I have felt well taken care off by Kelsey and Shashelle!"
"If you're scrolling these reviews looking to understand the gap between the terrible reviews and the fantastic , maybe you're a first timer for any procedure and you want to be reassured, know that you'll be given all the information you need before treatment begins and receive good service and you need convincing , - you won't find it here. Take my advice and take your money elsewhere."
Treatment Outcomes and Satisfaction
Pros:
"My skin feels so clean."
"Made me feel safe during the treatment and so happy with the results!"
"The difference on my skin is so noticeable with just one treatment."
"I can see my jawline and my jowl have being tightened immediately."
"2 days post dissolving, my filler is all gone with minimal swelling or bruising."
"I had my Aqualyx and results are amazing."
"The result was fantastic and I will certainly be returning in the future."
"Everybody is kind and helpful."
"I really appreciate the calm and friendly manner she had too."
"I had my Ombre Eyebrows done there, and I'm extremely satisfied with them."
Cons:
"I was most disappointed with. No analysis of my skin to see if I had any allergies, no explanation of treatment either."
"Waste of time and money! I do not recommend."
"Face is now red raw and saw and has started to peel."
"I complained after session 4 to seeing no results and they kindly offered an extra 3 for free."
"I had three treatments of aqualyx on my double chin and I didn’t notice a difference at all!"
"I had the worst experience at this clinic I had a few treatments done however the customer service is terrible."
"They took my booking fee by promising me wrong package on the phone during pandemic in last May."
"The treatment "deep cleansing facial", on arrival for my appointment at 4pm on 29th Jan 2022, the beautician confirmed my information and directed me to the room."
"Beware that full body packages do not mean full body, it just means one section."
"Very disappointed. I booked an HIFU, went for another treatment and they forgot to tell me I needed a patch test first."