Address: Brent Cross Shopping Centre, Unit D16, Lower, London NW4 3FP, United Kingdom
Rating: 4.6
based on 131 reviews.
Therapist Professionalism and Client Interaction
Pros:
"A lady Adina, who did my treatment, she's really very nice, I can say she's the best therapist I ever have."
"Nancy was really good with my treatment. She was polite and explained everything to me clearly."
"Saadia was absolutely fantastic. She was very thorough with explaining everything to me and made me feel at ease."
"Felicia made me so comfortable during my session and it was completely pain free."
"I had my 7th session at Therapie Brent Cross with the lovely Felicia, she was so polite and professional."
"I’m very satisfied with the service I received from Emilia. She was nice, friendly and very professional."
"I had my laser treatments with Leah D who was attentive, polite and humorous which made the treatment that much more comfortable."
"Phoebe was so lovely and caring, it was my first session for a while so a little more painful than usual and she was really patient and reassuring."
"Vivian was great, she actually read my previous notes and made the amendments to the settings which most previous therapists have ignored."
"Aliza was really helpful and super informative. My laser session was quick and pain free, she frequently checked if I was ok and if I experienced any pain or discomfort."
Cons:
"The worst experience. 1) Whilst I was changing the therapist stormed in before I could lay on the bed."
"The lady who did my treatment did not cover the areas properly. She pretended to be too good to touch my body and hence I am very very disappointed."
"The staff is very unprofessional. The lady who helped me with my underarm laser was not friendly at all."
"I felt very rushed the girl who looked after me done everything very quickly .... the full face supposed to be 30 min and I didn't do not even 15."
"The lady who did my treatment in brent Cross...instantly put me at ease. I would not go anywhere else for treatment now as im sure i will be in good hands with this team."
Clinic Environment and Hygiene
Pros:
"Clinic is always clean and relaxing, couldn’t recommend more!"
"Environment is very clean and tidy. The lady that did my treatment was very lovely and explained the process before starting."
"Also, the appointment was on time which was good. And the place is always clean and organized."
"The atmosphere is very clean and tidy. The lady that did my treatment was very lovely and explained the process before starting."
Cons:
"The room was dirty, floor was not clean, the rubbish bin open and full with things that were not pleasant."
"Toilet was also dirty. I hope this helps improve the image of the clinic as I have been to many and never seen them to be dirty like this one."
"Disappointing. Twice they have cancelled on me with only a voicemail 4 hours before my intended appointment."
"The staff at the Brent Cross store are unprofessional. Staff only interested in selling block courses and making money for the business."
Appointment Management and Scheduling
Pros:
"Holly at Therapie Clinic in Brent Cross is absolutely incredible! Her customer service is truly top-notch, always going above and beyond with her helpful and friendly demeanor."
"Had a great laser hair session at the Brent Cross Therapie Clinic branch. Sadia was super lovely and helpful."
Cons:
"It is typical of Therapie to offer appointments to new clients immediately at a time that suits the customer, however, when it comes to booking future appointments everything is so fully booked and availability of appointments is so scares."
"The appointments are already difficult to book in the first place."
"Wouldn’t come back here I finished my sessions and I couldn’t be happier to be rid of the place. You cannot call to change your appointment."
"They keep changing the therapist despite it being on record that you want a particular one."
Treatment Effectiveness and Results
Pros:
"I’m very satisfied with the service I received from Emilia. She was nice, friendly and very professional."
"Thank you to the wonderful staff at Therapie clinic for always making me feel so comfortable during my laser sessions. I’ve been very happy with my results too and recommend Therapie to those interested in laser."
"My experience so far with Therapié has been pleasant and I have started to notice reduction of hair on my arms after my third session."
"My visit to therapie clinic was really great, I was quite surprised at the service I received, it was exceptional, the clinician Felicia was soo nice and friendly, I felt very welcomed."
Cons:
"I’m slightly concerned about the results though as I can still see quite a lot of hair."
"The results from my laser have not been effective which is extremely disappointing."
"Hi there, I'm writing this comment to express my dissatisfaction with the results of my hair removal laser treatment after completing six sessions."
"I have had laser treatments and a face peel done at this branch of Therapie Clinic. I gave 4 stars as it was quite annoying having different people during the course of my laser treatment because I had to explain the same information every time."
"I am giving 5 stars just for the experience I’ve had overall BUT I just had one of my laser sessions now and I’ve had it with Emilia and unfortunately it was the first session I didn’t like."