The Real You Clinic Reviews Summary

Professionalism and Expertise

Pros:

• "She is extremely knowledgeable, professional and caring explaining every detail before any procedure is agreed upon."
• "Dr Kathryn is very lovely and also very professional."
• "She is very professional and clearly has years of knowledge and experience in the industry."
• "Dr Kathryn is in a league of her own. As a qualified GP too, you are in safe hands."
• "Dr Kathryn is a highly qualified professional and her knowledge of facial aesthetics is second to none."
• "Dr Kathryn is very professional knowledgeable kind understanding and patient and I fully recommend her and clinic."
• "Dr Kathryn as she is a true professional with such kind nature and personable touch."

Cons:

• "This clinic is very unprofessional and untrustworthy. I made an appointment and it got cancelled a few hours before I was supposed to arrive."
• "Lack of customer service and professionalism."
• "A poor attempt to shift the blame to the customer which, in my opinion, speaks to their lack of accountability and professionalism."
• "Don’t trust this women. She may be good in some fields but when something goes wrong she doesn’t want to accept it and plays victim."
• "Extremely disappointed with my treatment here."
• "Shambolic communication. I was given the runaround for 3 months."
• "Really would not recommend this clinic, save your money and go elsewhere!"

Clinic Environment

Pros:

• "The clinic is so spotless that it actually made me want to scream with excitement."
• "The clinic is beautiful, clean and welcoming."
• "The clinic is very calming and very well equipped it feels very professional yet not like a surgery."
• "The clinic is always beautiful high quality and relaxing."
• "Her new Twickenham Clinic is modern and stylish and gives a definite air of tranquility."
• "The Real You clinic is beautiful, calm and spotlessly clean."
• "The clinic itself is beautiful and clean."

Cons:

• "She was rude and put the phone down in my ear and cancelled my appointment."
• "I did however have a bad experience with her receptionist Jamie."
• "Quizzing me over and over again as to why I've not received her email or text message she has sent."
• "I have tried to email on a number of occasions... but have absolutely no reply from anyone at the clinic."
• "Had my appt cancelled 2 days prior to the date, have been looking forward to it and cancelled a trip abroad to ensure I would be here, for nothing, very disappointing!!"
• "Dr Kathryn might be lovely and very good at what she does but I'll never find out because her rude receptionist has put me off going."
• "Long story short I mailed her directly 5 times and over a period of a month have been purposely ignored."

Treatment Results

Pros:

• "I highly recommend dr. Kathryn, as the first results can already be seen after a botox treatment."
• "I would have no hesitation in recommending Dr Kathryn, great results and reasonable pricing."
• "The difference in my skin is so significant and has totally transformed my appearance and confidence."
• "Hardly felt any pain during the removal and the results after the healing were incredible."
• "The minor swelling has subsided and the results look absolutely fantastic - much better than I thought possible."
• "The results were just so amazing from such simple procedures I wonder why I didn't see her earlier in my life...!"
• "The results of the botox treatment are simply astonishing!"

Cons:

• "I had a non surgical nose job with Kathryn was so scared to do it but she seemed lovely I went ahead... It did die down a bit but now has lines bumps and the bit I wanted filled wasn’t even done."
• "After a while the swelling went down and noticed over time that the sites where I had had fillers were really prominent."
• "After the two week mark I saw no difference at all to my face."
• "The treatment itself was a huge disappointment, money wasted unfortunately."
• "I visited in the latter part of 2017 to have some simple fillers for my cheeks... created an 'X' shaped divot on each cheek."
• "A complete waste of time. I wish I'd found someone else to provide the treatment in August."
• "I tried contacting numerous times to no response when I requested a refund she said she doesn’t do them which is a lie."

Customer Service

Pros:

• "Really fantastic, very kind and patient, and I highly recommend the service!"
• "I appreciate the speed with which my enquiry was handled and the laid back atmosphere of her clinic."
• "The staff here are very polite."
• "I received a fast response when enquiring about botox, I got an appointment on the same day."
• "After a friend recommended Dr Kathryn, I called and booked with Jamie, who was really helpful with organising my appointment."
• "Dr Kathryn was able to fit me in for an appointment really quickly."
• "Amazing Amazing Amazing Dr Kathryn, Found her last year, never had botox before, she made me feel relaxed and comfortable."

Cons:

• "She was rude and put the phone down in my ear and cancelled my appointment."
• "I did however have a bad experience with her receptionist Jamie."
• "Quizzing me over and over again as to why I've not received her email or text message she has sent."
• "I have tried to email on a number of occasions... but have absolutely no reply from anyone at the clinic."
• "Had my appt cancelled 2 days prior to the date, have been looking forward to it and cancelled a trip abroad to ensure I would be here, for nothing, very disappointing!!"
• "Dr Kathryn might be lovely and very good at what she does but I'll never find out because her rude receptionist has put me off going."
• "Long story short I mailed her directly 5 times and over a period of a month have been purposely ignored."