The Queen's Head Reviews Summary

Food Quality

Pros:

• "Food is well prepared and well presented."
• "The chicken and ham hock pie was delicious, a perfect pie quite honestly."
• "Food was brilliant and very tasty."
• "All very fresh, well presented and well cooked."
• "Great atmosphere and superb food."
• "The chips that were served with our meals were just amazing. Crispy on the outside and perfectly light and fluffy on the inside!"
• "Food absolutely delicious, I had pork belly, and a huge yorkshire pudding and for dessert I had cherry ripple sundae."

Cons:

• "The pie was a minced lamb pie which tasted the same as a fast food minced beef and onion pie from the local chippie."
• "The food was very mediocre for the price."
• "One nibble was just slices of bread and 2 cubes of paper wrapped butter."
• "The two sausage and mash were small and more like a tea you’d cook at home."
• "The fish was dry and shrivelled and the chips were lacklustre."
• "The meat was no longer local and tasted and looked like Formica."
• "As a group we had a disappointing meal, nine out of ten of us had the sea bream which had obviously been under the lights for sometime so was dry and tasteless."

Service

Pros:

• "Staff fabulous, we arrived with a greyhound walking group and the staff looked after us all, no waiting around."
• "Staff were amazing, customers (and dogs) were lovely with my dog-obsessed 5 year old and the food was spot on."
• "They were courteous enough to offer a half of bitter and packet of crisps while waiting (nicely handled)."
• "Service was also excellent- friendly and just the right amount of attentive."
• "Service was good despite how busy."
• "Special shout outs to Ed, Jonathan and Charlie who was our server for our meal. Nothing was too much trouble for them."
• "Our table of 5 were extremely well looked after by attentive and friendly staff."

Cons:

• "Waited a while to be seated even though it wasn’t very busy."
• "Heard lots of time 'this shouldn’t have happened' from the manager."
• "The lady that was serving us did not seem too happy to sort it out."
• "Got ignored for about 20 mins, didn't even get to see the menu."
• "We had to keep asking for different things that should of been included even having to obtain salt and pepper."
• "It then took over an hour to receive our food from the kitchen."
• "We waited over 45 minutes for the drink I ordered."

Ambiance & Location

Pros:

• "They have kept the decorations fairly traditional but comfortable."
• "In typical old Surrey village which has escaped suburbanisation, this delightful old pub."
• "This pub truly oozes Christmas charm."
• "There's a lovely garden and patio area to watch the sunsets from."
• "Pub itself is lovely and so is the outdoor seating."
• "Lovely quaint old pub with a very traditional feel."
• "Attractive garden. Good walking nearby and all within easy reach of Guildford and the beautiful Surrey Hills."

Cons:

• "Hope your face fits, other you'll find it's fully booked."
• "Sadly the tone of this pub is set by the rules set for dogs and the unrelaxed and unwelcoming way customers are seated."
• "No thought given to wheelchair bound customers. No ramp outside."
• "The sat navigation takes you to a farmers yard!"
• "Despite the obvious Covid booking system the reception area was crowded, receptionist barely civil."
• "What I don't like about it is that they serve some meals on wooden blocks, and some have an overfull pot of peas on the side."
• "Dirty and smelly toilets with rubbish on the floor and paper towels were gone before 2pm."

Value

Pros:

• "Thank you for another wonderful memory!"
• "Highly recommended."
• "Would definitely recommend you visit if in the area."
• "Delicious full English that was clearly cooked to order and reasonably priced."
• "We all enjoyed our meals and think the standard of food served is good value."
• "The menu was great too. Many delicious choices, not cheap, but well worth the £20 each for our 2 main courses (duck and monk fish)."
• "A superb menu, with optional daily specials and fantastic quality choices."

Cons:

• "The food is overpriced for what it is sent prawn cocktail starter back twice prawn on a bit of lettuce they need to have a look at other places how to do a prawn cocktail and no taste."
• "66 pounds for a really poor meal and went home hungry."
• "Prices were a bit higher than you would normally expect for a pub based restaurant."
• "A considerable bill for what we had."
• "The biggest hit was the cost of the drinks both times, way above my local, which is not cheap."
• "For 2 drinks and 2 starters our bill was over £40!"
• "Terrible Sunday roast for almost £20 - dry roast potatoes, dry roasted half carrot and parsnip."

Special Needs & Requests

Pros:

• "The staff was well informed about the disease and assured my that all is safe for me."
• "New safe systems were clearly explained and well-organised."
• "Excellent service. Manager was very informative about the gluten free menu."
• "Some of the staff went above and beyond."
• "Full marks to Manny and Tom for making last night's birthday meal such an enjoyable event."
• "Staff was welcoming, and what I saw and smelt of the food, I would definitely make time for some food next time I'm passing."
• "The staff were super welcoming and conscious that we had an excitable puppy with us."

Cons:

• "They do not cater for people with dairy allergies and do not have any alternatives to cow's milk/cream."
• "Although food was preordered, staff kept calling names that were not on the list."
• "Food was fine but service was slow - took over an hour to get starters."
• "Nice location with large car park."
• "Great service and good food, however on every visit usually Sunday afternoons the men's toilets are absolutely filthy."
• "Bad customer service and appalling communication."
• "Manager was called. Poor handling of complaint."