The Greyhound Italian Gastro Pub Charlwood Reviews Summary

Private Dining Experience

Pros:

• "It was perfect, the service was amazing and the staff were so attentive."
• "Food was amazing, and portion sizes were huge."

Cons:

• No negative comments mentioned.

Adaptability and Customization

Pros:

• "The Chef was excellent!! He adapted menu items to suit dietary requirements and made a meal completely off the menu."

Cons:

• No negative comments mentioned.

Value for Money

Pros:

• "Ordered the sharing platter 16.95 and was worth every penny."
• "Prices very reasonable."

Cons:

• "The food was tasteless, we had the roast dinner and for £16.50 it was definitely not worth the money."

Customer Service

Pros:

• "Service like this is worth more than 5 stars."
• "Our waitresses were very attentive, food and drinks served in a timely manner."

Cons:

• "Shockingly service. I found it very unprofessional, who does that?!"
• "Staff and manager arrogant and not welcoming."

Atmosphere

Pros:

• "The atmosphere was perfect. The staff have great humour."
• "The beer garden is a lovely area and great in the sun."

Cons:

• "Interesting and welcoming pub... all spoilt by the playing of an appalling noise which some might call 'music'."
• "It used to be warm, cosy, inviting and quirky. That is all gone! It looks stark and was frankly cold looking and felt cold, it was almost empty."

Food Quality and Portion Sizes

Pros:

• "Food was fantastic 😋 starters were quite large. Food served was 🔥 hot."
• "Mains were amazing, absolutely delicious. The calzone was massive."

Cons:

• "The food was tasteless, we had the roast dinner and for £16.50 it was definitely not worth the money at best it should be under £10."
• "Poor & slow service... frozen in the middle bread rolls."

Special Occasions and Events

Pros:

• "The Cabaret Act was superb and well worth the £10 ticket prices."
• "We booked the barn room out the back for my aunt's 80th birthday. There were 9 of us. The food was absolutely delicious."

Cons:

• "Horrendously vile customer service! I unfortunately had a bottomless brunch cancelled last year due to Covid... when I asked to speak to a Manager, I was transferred across to a very rude unapproachable man called Richard."

Accessibility and Location

Pros:

• "Why spend money on plastic food at the airport when you can go to this quality eatery on the perimeter of Gatwick Airport."
• "A comfortable pub, serving a great Sunday lunch."

Cons:

• "First visit last night since restrictions lifted and following the refurb. What a disappointment."
• "Had to wait for table booked for 6. Only told that some selections weren't available after ordering."