The Surrey Oaks Reviews Summary

Staff and Service

Pros:

• "Under difficult conditions the staff did a great job 😂😋👍."
• "Friendly staff who come to take your order."
• "Great friendly pub, owner Matt very welcoming as are all the staff."
• "We were made to feel very welcome."
• "Special shout out to Izzy whose brilliant service was noted on our most recent visit."
• "Waitress's were friendly and helpful."
• "Staffs Maddie & Charlie provided a really great customer experience during my visit last weekend... Very attentive to personal requirements."

Cons:

• "Waited 1.5 hours for sunday roast. Service was slow and then they wanted to charge 10% service charge and no apology."
• "Really wanted to love this place as it has all the potential and a great garden with kids area but unfortunately our experience was pretty awful."
• "However, many of the glasses were not clean."
• "Food took quite a while to arrive and we weren’t warned of this by anyone."
• "Shocking service. Waiting 1 hr 40 mins for food."
• "Service terribly slow and not great: staff pleasant but need further training."
• "The service is very slow."

Food Quality

Pros:

• "The food was cooked to perfection."
• "First time in the Surrey Oaks, we had 3 roast diners, reasonably priced and absolutely delicious."
• "The roast beef was probably the best roast I have had in terms of taste and quality."
• "The food was great and we enjoyed another peaceful night sleep in the back end of the car park."
• "Food was excellent!"
• "The 8oz steak was incredible, Michelin quality."
• "The food was absolutely delicious and we couldn't fault a thing."

Cons:

• "Good beer but Vegan burger was poor quality."
• "The meal was frankly well below standard and the worst we have had in a pub for many years."
• "Over priced, poor quality of food terrible service."
• "Absolutely abysmal!! This place always has bad and slow service but we normally look past it, but today was beyond forgivable."
• "Burger was dry, scraps for chips."
• "Worse meal I've ever had all 3 of our meals were absolutely smothered in salt!"
• "The belly of pork was a joke, Served cold, sliced like ham, zero of the mouth-watering soft melting meat nor crispy skin you'd expect from a pork belly."

Ambience and Atmosphere

Pros:

• "The place is full of ambience with lovely lighting and decor."
• "Great pub with a really good atmosphere!"
• "Love this place, it has all the ingredients that make it a great pub! Low ceiling old school boozer feel inside, a new cool modern-ish covered seating area outside with wood burner."
• "Stunning area and great atmosphere."
• "Great atmosphere and food in this pub, friendly and welcoming."
• "The whole pub had a great atmosphere and warm feeling, it's a large building with several rooms leading into each other and a large beer garden."
• "Nice atmosphere. Dog friendly."

Cons:

• "I wouldn’t rush back."
• "It just definitely isn’t a safe shelter to be using in more extreme weather conditions."
• "The atmosphere is loud."
• "Only rank the atmosphere down as it was quite dark and difficult to see my food."
• "The garden did seem like a work site, a lot of unfinished work with loss material all over the place and patchy grass."
• "ok,so from the outside it looks a bit shabby."
• "What an absolute shame, that a pub which has traditionally had such a strong local reputation for good ale, food and facilities, has fallen so low in standards and service."

Facilities and Extras

Pros:

• "Children welcome in the 'Kindergarten'."
• "Fantastic pub can ride horses here and tie up in grass over flow landlord very accommodating fantastic range of speciality beers."
• "Can tuck bikes round the side under cover, with a great Indian restaurant opposite. Good parking."
• "The place has a large, if rather awkward, car park and a large garden with plenty of tables & chairs."
• "Old country pub with a large garden."
• "The toilets were spotless."
• "Great pub with lots of outdoor seating."

Cons:

• "One large gust of wind blew the Tarpaulin off of the fence just above us, sending the light bulbs smashing into our table."
• "Could take covid measures more seriously - Did not take details for Track-and-Trace."
• "Unsafe Shelter Area."
• "The ladies toilets weren't very clean and the lock didn't work."
• "They wanted to charge £10 for one sausage (yes only one) in a part bake baguette, with raw onion (rather than fried), a rather small handful of chips that may just about feed a gnome and a bit of leaf salad. Daylight robbery is an understatement here!"
• "The garden did seem like a work site, a lot of unfinished work with loss material all over the place and patchy grass."
• "The rather strong language coming from the kitchen in the earshot of customers with children was not good."