Roshni's Indian Restaurant: Curry House/Takeaway Reviews Summary

Customer Service

Pros:

• "The customer service at this restaurant is second to none."
• "The manager/?owner’s kind and approachable!"
• "Staff was helpful and knowledgeable about menu offering great recommendations."
• "The staff is very helpful and Attentive in service."
• "Always friendly and welcoming."
• "Staff is very calm and gives you advice if needed."
• "Friendly staff and was so attentive throughout the evening."

Cons:

• "Firstly your staff do not know how to take orders."
• "The staff was extremely rude and definitely not in the mood to work."
• "The worst part about this is that we actually ordered our starters and mains together because we were quite hungry by the time we got there and wanted to avoid the wait between but this was completely ignored."
• "The service was really bad, no staff was there to serve us."
• "Waited hour and 15 mins and they still hasn't started cooking our food."
• "The service is unbelievably bad!"
• "Poor service and a ridiculous service charge added on the bill."

Food Quality

Pros:

• "The food was cooked fresh & hot and plated absolutely beautifully."
• "Delicious Chicken Tikka starter!!"
• "Absolutely amazing food!"
• "The food quality was very good and the best in the area."
• "Good quality authentic Indian food."
• "The Chicken Tikka Masala is the best dish they have."
• "The food was astonishingly good, deliciously and freshly prepared with beautifully balanced and subtle flavours."

Cons:

• "Over an hour late on delivery and missing items."
• "Food very bland, even Popadoms burnt!"
• "Quick delivery but tasted awful and even had an unwanted metal piece in my pot full of steamed rice."
• "Would not recommend big chunks of spicy hot green chilli in a tikka masala."
• "Awful taste, the prawns korma was yellow liquid sauce, not a korma at all."
• "The food arrived nearly 2 hrs later and was cold, the food was tasteless."
• "The food delivered was watery and undercooked and often without any taste."

Ambience

Pros:

• "Great ambience."
• "Luckily got a chance to visit the restaurant for dinner, and the ambiance in the evening is too good."
• "The place has a very good decor, nice tables, good ambience and good food."
• "Ambient atmosphere and very prompt service."
• "The restaurant interior is large, welcoming and well decorated."
• "Located nearby Thames in the underground, the place has an amazing decor and ambience."
• "The atmosphere is really cosy and relaxed."

Cons:

• "Never again visiting this place."
• "Been a few years since my last visit, and it feels like it needs a bit of TLC now."
• "Over priced for what you get served."
• "Very dissapointed with the service at this restaurant."
• "No atmosphere, service or food."
• "The place lacked atmosphere and warmth."
• "It needs something to absorb noise as the low ceilings make just a few voices sound like a crowd."

Hygiene

Pros:

• "Worked well with my dietary requirements."

Cons:

• "Hygiene: 0 star"
• "The curry was expired."
• "There were a lot of insects around walls and table."
• "Even toilet was very dirty."
• "Bathroom was dirty and falling apart."