Address: 29 Friar St, Reading, RG1 1DP, United Kingdom
Phone: +441189511533
Rating: 4.5
based on 196 reviews.
Customer Service
Pros:
"I was served by Eddie and he gave absolutely fantastic customer service!"
"We were served by Amel and Hasan, both were cheerful and Helpful."
"Mr Hassan always has a smile on his face and goes beyond to keep his customers happy."
"The staff was very nice and helpful. Super attentive."
"Great service from man who I assume is the manager and the twins."
"Our waiter Belinda was polite, friendly and very thorough in her check backs of our orders and they arrived very promptly."
"The staff are great definitely recommend."
Cons:
"However, one of the ladies who work there, is rude and know nothing about respect."
"Visited here on Saturday evening with a friend who is a coeliac, so cannot eat gluten at all. We were enquiring which of the ice creams were gluten free, and the man behind the counter was quite useless and rude."
"Really poor experience, started with no soft serve and the desserts arriving one after the other.. no apology, no leadership... just kids."
"Food was lovely but service was to be somewhat desired at the till point when barely a word was spoken at the till point and not a hint of a smile, toilets, disgusting, dark and smelly could do with more regular cleaning checks."
"Service was a bit wonky, we ordered at the counter versus at our table."
"Service was pretty bad, we sat at a table and we were told to order at the cashier where we stood around for a few minutes watching staff run around in dissarray with noone manning the cashier to actually take our order."
"Staff were a bit miserable and got confused when asked simple questions."
Food Quality
Pros:
"The desserts are absolutely amazing with fantastic employees, especially the savoury crepes, such as the chicken tikka and Mexican chicken savoury crepe, which taste delicious and keep my stomach filled for hours, honestly recommended a 100%."
"The price is really reasonable and ice cream and wafle are really tasty and big portions."
"Taste is much better than creams."
"Large waffles, crushed Oreos, Crushed flake on top of white chocolate sauce, strawberry’s too with vanilla ice cream scoops on the side! Unbelievably every time 10/10 no competition."
"Everything was splendid!! Must try milk cake, especially pistachio."
"Desserts arrived on time, looked delicious and tasted amazing!"
"The dessert was so yummy. Specially the chocolate treatz combo."
Cons:
"One of the staff assaulted me by touching me inappropriately while I was placing the order."
"Someone burned a waffle making the whole area smelled burnt for half our stay."
"I Ordered an apple pie and custard that apple pie was cold and custard was lukewarm not a very nice experience very disappointed."
"After having one bit. It tasted not good/ stale."
"Butterscotch ice-cream was grainy in texture which means it was completely melted and refrozen at some point."
"The Churros came without ice cream and hard as rock, completely over fried."
"The churros were a bit chewy and I'm guessing cause they are not freshly done but probably just reheated."
Hygiene and Safety
Pros:
"As you enter the place you are welcomed by a magnificent setting, a delightful manager 'Riz' I think is his name."
"Well organised to keep people at a distance during this pandemic."
"Such a welcoming atmosphere and the staff are so lovely and friendly would 100% recommend."
"We absolutely love coming to this treatz, especially when your greeted at the door by Edmond! He truly makes the treatz experience more personal and caring."
"Lovely little dessert space, pleasant service and well-measured portion sizes."
"The aura was so serene and ideal for a conversational gathering."
"Treatz reading is located in centre of city and the inside design is really nice."
Cons:
"Toilet facilities were dirty."
"HAIR IN FOOD! Imagine digging into your cookie dough only to see a long strand of hair is on your spoon!"
"But the Brakes delivery driver walked passed my table 4 times without a face mask while I was eating."
"The only reason I am giving 3 stars is the hygiene and Covid safety. Half of the staff had their masks either under their noses or chin."
"One member of staff was talking to us without a mask with drool flying out of his mouth as he was speaking."
"I have been sick all throughout the night. I no it’s that as I didn’t eat anything apart from that."
"Customer service is horrible. Tried to order from them multiple times only for them to say the delivery service cancelled the order."
Value and Pricing
Pros:
"A bit on the pricey side but well worth it for the quality of the products!!!"
"A bit pricey, but worth it."
"It’s really well priced and quality 100000% recommend."
"The prices were a little more than anticipated for dessert items (cookie dough, brownies) but ice cream scoops were reasonable."
"Friendly staff and reasonable prices."
"Price point a bit high around £5 for basic and £8 if you want to threat yourself."
"Fantastic little dessert shop with a wide range of selection (40 ice cream flavours)."