Daylesford Organic Reviews Summary

Service

Pros:

• "The server also noticed that we were speaking French and took the initiative to engage with us and serve us in French (impressively fluent French, at that), which made the service even more delightful."
• "On the plus side we found the two girls who served us to be engaging and highly customer orientated."
• "Every single person was so friendly and attentive."
• "Throughout the meal, we were served by several different staff members, all providing excellent service without exception."
• "Initially, the service was very friendly, calm, and professional."
• "The service is always great, one waiter in particular stands out for his genuine kindness."
• "Staff were friendly and very helpful and accommodation when we asked for gluten free meals."

Cons:

• "Why on earth were you open today? The government implemented a ban on cafes and bars opening last night from effect last night, I'm not sure who are more selfish, the patrons or your company."
• "One of the middle managers came over to berate us that we had done the order wrong. His behavior was incredibly arrogant, patronizing and sexist."
• "Service astonishingly poor, must have been his first day in this job."
• "The service is the real issue: unfriendly, slow and very disorganised."
• "The shop: absolutely awful customer service."
• "Very slow service (lots of people just floating around, had to basically holler to order food and drink) very average food when it came and on unclean plate."
• "The service is really appalling: a long wait without anyone acknowledging me."

Food Quality

Pros:

• "Fantastic place to grab a brunch in notting hill."
• "Food was really nice."
• "The Ultimate Accolade of Organic Food and Dining- Exploited with Honesty and Integrity."
• "The meat was good. Fresh."
• "The food quality is perfect."
• "Food is delicious, generous portions and great selection of organic drinks."
• "The food tastes amazing and the groceries are very fresh and organic."

Cons:

• "The espresso was watery and lacking a proper Crema."
• "Food was not even average but prices exorbitant."
• "The flavours were lacking a bit, which was a shame, and the gravy was too watery."
• "The pizza was flavorless and appalling."
• "The chicken had no flavour; no herbs/salt/pepper and skin was soggy."
• "The portions are tiny, for £8 you get two tiny pancakes with some fruit sauce."
• "Overpriced and food was inedible."

Price and Value

Pros:

• "They also sell London honey."
• "The candles are particularly lovely!"
• "Really love the food here: grass fed and organic meats and delicious soups etc. It is excellent quality."
• "If you get lucky the doorman will open the door for you!! Not always and personally I don't like it but just to say.. 😉 Anyway, very good quality stuff inside you can get, meat, veggie, cheese, bread and some other groceries, everything is mostly top first quality, organic, some of it a little pricey but you get what you pay for!"
• "Their jam and coconut yogurt are very good, and if you go late or early in the morning a lot of their food is discounted."
• "Reasonably priced (to local standards)."
• "Products are fresh, very tasty, they do a mushroom toast to die for on their breakfast menu."

Cons:

• "The worst downside is the price because everything is organic."
• "Quite pricey, I suppose."
• "Very expensive. You could spend a fortune."
• "For the price the salad portions were on the small side."
• "Overall the food was unremarkable and outrageously overpriced."
• "Overpriced. For this single reason, a 1 star review is warranted."
• "Prices are at the highest end of the spectrum, and possibly only payable by those on one too."

Ambiance and Decor

Pros:

• "The setting is not bad either, especially the excellent people watching spot outside."
• "What's more is that there is a home ware store of the brand in the lower ground floor."
• "The floor plan worked well for everyone who attended and the staff serving drinks were a good laugh."
• "The shop looks great, lots of food and home options."
• "Great interior and ambiance."
• "Beautiful setting and lots of thought goes into the decoration and atmosphere."
• "The interior design of Daylesford Organic is unique to its name."

Cons:

• "The tables are dirty and feel like not properly cleaned for months... It’s noisy in there too."
• "Chaotic design, so you reach the cafe by rugby scrumming past £9 bread and £11 butter."
• "Only thing I missed was a bigger terrace."
• "The service is terrible. They don't serve you with a smile as if they just don't care."
• "The manager on site gave us dirty looks and made us feel very unwelcome."
• "It is understandable that staff would want to maximise tips and revenue, but it goes to extremes when they insist that the table 'is reserved and needs to be given back' 30’ after sitting down for a meal."
• "The homeware shop is dreamy an deli sells all their best stuff including their ready made bone broth, soups, fresh meat, etc."

Customer Service

Pros:

• "Fantastic store. I was really looked after when I was creating bespoke hampers this week."
• "THE place to go for lovers of artisanal, organic, rural & chic style, serving and selling a wide range of selected products coming straight from their farms in a well-designed Scandinavia-inspired restaurant & shop."
• "Will 100% be using again and recommending to everyone!! Great presentation, range of products and customer service."
• "The shop has gorgeous produce and grocery items."
• "Service was first class and the staff pleasant."
• "I was promptly contacted by a member of staff to exchange the meal for chicken."
• "All sales and restaurants staffs were kind even the shop was busy."

Cons:

• "I ordered Delivery from this place hoping for a healthy lunch and not only did they leave out food from my order, but they don’t pick up their phone and customer service was terrible."
• "Dirty looks as they pass you as if you are in their way and inconveniencing them."
• "This time they kept me there with my two children as they made an error in the bill which I think they should have just corrected."
• "The service here is always impeccable and friendly."
• "The staff were shockingly inattentive & the food underwhelming for the price point."
• "Worst service and detail to customer service I have ever been."
• "The service was below standard and totally lacked charm."