M Cars Surrey Reviews Summary

Customer Service

Pros:

• "Staff were helpful and didn't mind videoing a replacement cam belt they did on the car to show it had been done."
• "Very helpful staff, One of the staff Hassan picked me up from the station."
• "An absolute please to deal with, Saleem took me through the whole process."
• "Good customer service goes a long way in putting things right and M cars achieved that."
• "Very genuine dealers. They don't hide anything from the customers and are very transparent and helpful."
• "Extremely helpful and very informative regarding the details of the history and information about the cars."
• "The staff were always on hand to answer my questions and to update me on the progress of the sale."

Cons:

• "At one stage I was considering returning the car. M Cars had the nerve to try and charge me mileage for the four weeks that I had the faulty vehicle."
• "Phoned the illusive Hassan who is now never in, either at the Dr or some other excuse."
• "I will be telling as many people as possible to avoid purchasing a car here."
• "They were legally obliged to fix the fault at their own cost, but flatly refused to do so."
• "M Cars completely ignoring my last email, telling them that the gearbox needed to be stripped down and rebuilt and asking for some comment."
• "Unfortunately I wouldn't trust the quality of their vehicles or sales practice and would avoid them."
• "They completely ignored my email complaint, despite photographic evidence."

Car Quality

Pros:

• "Bought a lovely Mercedes from M cars Surrey, came fully serviced and with a 12 month MOT!"
• "The car was as pristine as the pictures showed and I would definitely use these guys again."
• "The car we purchased is as advertised and no problems 2 months later."
• "The car drives and feels superb."
• "Car was fine, nicely prepared, clean. All in order."
• "The car was in excellent condition & had low mileage."
• "The car was exactly as described and had even had all the previous MOT advisories repaired and a full service carried out."

Cons:

• "I bought a second hand Audi A4 from M Cars and, just over three months later and after endless problems, am now preparing to send it to the scrapyard."
• "This car was completely unroadworthy when I bought it."
• "M Cars Surrey sold me a car knowing the gearbox was on the way out."
• "Within a day of purchasing it the engine warning light came on and the car was juddering badly when driven."
• "Sold a car with engine faults that obviously existed well before we bought it."
• "I then had months of trying to fix the problems, EGR valve failing, hydraulic engine mounts broken etc."
• "We bought a 58 reg low mileage full service history mini for my son for £3,849 after less than 300 miles it stops working with timing chain issues."

After Sales Service

Pros:

• "There was a slight issue with the car when we got it home, but Hassan quickly arranged for the car to be fixed without any complaints at all."
• "They also replaced 2 tyres as they were near to being worn, I would definitely buy from them again and highly recommend them."
• "I had a couple of minor issues with the car & also discovered the spare key didn't work. They fixed all of these problems quickly and efficiently, without it costing me any money."
• "Very open and honest service, I would recommend."
• "There after sales service also brilliant 5***** to them."
• "Extra after sales service extended to posting me a replacement manual."
• "Upon closer inspection I noticed a slight issue with the infotainment buttons and Hassan honoured to pay me £250 towards the costs once I got it fixed from where I live closer to home."

Cons:

• "AVOID LIKE THE PLAGUE"
• "Such a shame there isn't a no star option."
• "The third party warranty wasn't worth the paper it was printed on, they have an exclusion clause for almost everything."
• "The garage were spectacularly unhelpful and the warranty wasn't worth the paper it was written on."
• "The warranty that they had issued didn't seem to cover anything."
• "Since wanting to discuss the bill with M Cars, i have been ignored."
• "Do not buy from this company as they have no interest if something goes wrong with their cars!!!!!"

Trustworthiness

Pros:

• "Best place to buy a car very very trust worthy and reliable people to deal with."
• "Very friendly staff, very helpful."
• "This company is very friendly, professional and honest."
• "I can only say that Hassan runs a genuine honest car sales and has a very good stock of quality used vehicles and I would happily recommend him to future car buyers."
• "Very suprised to find honest car dealers in today's day and age."
• "Hassan was friendly, knowledgeable, helpful and very honest."
• "A quality family run business, no hidden tricks or gimmicks."

Cons:

• "Bloke tried to fob off a car not having had its cam belt done by saying it was chain driven and didn't need it... It wasn't..."
• "Unprofessional and shady - possibly dodged a bullet and future issues from buying a car from them."
• "Arrogant, useless and fraudulent."
• "I actually don't think they have much knowledge about cars, they are just interested in patching up and shifting on."
• "Don't buy off these people bought car with oil unsafe tyres fitted try to tell us they were on back to front.lol"
• "Absolute joke of a company!"
• "I really wouldn't go near this company again."

Value for Money

Pros:

• "Prices not too bad."
• "Bought a car recently, for a very reasonable price, in great condition!"
• "Just bought a Kia Venga from M Cars, very happy with it and very affordable."
• "Good price and great car. Came away today with a great feeling and my dream car."
• "I would 100% recommended if you want peace of mind when buying a car."
• "When it came to agreeing a price, after a few minutes of good natured haggling we were both happy."
• "Purchased a lovely low mileage vehicle."