Address: 17-21 Leicester Square, London, WC2H 7LE, United Kingdom
Phone: +442079300158
Rating: 3.7
based on 256 reviews.
Service
Pros:
"The lady calling out the order numbers was a real trooper!! Food was made quickly as well."
"From all the fastfoods I've tried in London this one had the most pleasant cashiers and service."
"Really friendly and quick service with delicious food."
"Service was good staff were friendly and food was piping hot and tasty."
"Service was busy but, staff were quick and efficient, I didn't wait too long."
"Also the staff was very friendly and with good customer service skills. Well done!"
"The staff were as effective and helpful as any other BK if not better."
Cons:
"Long queues at the counter as they do not have screen for advance ordering."
"Very crowded but sadly no staff who could keep the tables clean."
"Waited 10mins for the order, then got upstairs to eat, only to find the burgers were cold."
"Manager and employee chatting away in a corner behind the counter, no-one serving customers or taking orders for a full 5 minutes."
"The staff member flatly refused to take my order from the app and claimed that I couldn't use the app at 12 am."
"They were rude the whole time we were waiting."
"Terrible experience. 20 min wait time for no clear reason."
Cleanliness
Pros:
"The place was surprisingly spotless and quiet."
"Very clean and well staffed, tables cleaned within minutes of people departing."
"For such a busy place, it's clean."
"Soon I enter in the Burger king Leicester square I've noted that the restaurant was particularly very tidy and clean with some exception of just a couple of tables that had been left by some customers."
"Leicester Square restaurant is kept very clean, including the toilets."
"Also in here they had the cleanest toilets of them all."
"The environment is clean and tidy."
Cons:
"Tramp in the cubicle toilet upstairs with terrible body odour."
"Gents toilet; no toilet seat, doesn't flush on digital flusher. Absolutely filthy."
"The Men's Bathroom Had A Wet Floor, No Hand Towels, And One Of Two Toilest Was Out Of Order."
"An alright fast-food restaurant for a quick bite to eat however, the shop is quite dirty and not very appealing."
"Dirty tables, dirty floors, dirty seats and disgusting toilets with no toilet paper or soap!"
"Toilets are dirty, hot water is boiling hot (unsafe for usage ), no toilet paper, very dirty place for a central London venue!"
"Toilets, floor and tables were very dirty."
Food Quality
Pros:
"The food was absolutely amazing!"
"Their vegan burgers that they are trialling for a month tasted amazing."
"Food was surprisingly on point for when I ordered. Fries and burger I got were fresh and tasty."
"Everything is juicy and flame grilled. Chips are surprisingly good."
"The food quality was considerably better than any McDonald's or KFC."
"Burger and fries delicious. Good place for a quick snack on the go!"
"The burgers here are delicious and they do very nice chilli cheese bites which are my favourite."
Cons:
"Not that good - even they prepared the Steakhouse Argentinian fresh ... it was dry, coldish and no sauce."
"I got the bacon burger but i could tell it had been sitting there for ages."
"The whopper was badly burnt and couldn’t eat but wasn’t as good as the royale."
"Waited ages for plant based whopper... when it eventually turned up it was cold!"
"Food was cold to middling."
"Food isn't always as good as it should be."
"The food is tasteless and very different from every other Burger King I've been too."
Value for Money
Pros:
"It is always possible to refill your drinks."
"The food it's cheap and they give you the opportunity to use their app and get some vouchers."
"So much to drink, eat and see at a reasonable price."
"Only reason I am rating a Burger King is because compared to some of the other places to eat in that area, you are less likely to be ripped off."
"Food without involving animals and exploitation! Thank you Burger King, I've waited a long time for this."
"Besides, the food is so cheap there for me, I can eat a dozen burgers for an hour."
"Really good to have for a snack in the evening."
Cons:
"We did not find it good value for money overall."
"Cheese burger was very small."
"Average Burger King, this place is full of tourists so it takes a lot of time to get your order."
"Beside being expensive for the bad stuff they sell, I've actually had a bad experience with the staff forgotten my order and the manager absolutely helpless in solving the matter. Avoid like a plague, you have many cheaper and better choices in short distance."
"3 special meals + 1 chicken nuggets+ 1 bottle of water for £40."
"Better stick to McDonald's, food isn't nice, service is bad, and very expensive."
"What a rip off, unbelievable high prices and tables not cleared."
Security and Safety
Pros:
"There's an outside terrace next to the green space and street entertainment."
"Breathtaking views over the Leicester Square public green space where quality street entertainment takes place."
"This place is great, the area is a great place for the live entertainment usually taking place outside."
Cons:
"Unfortunelly, my phone was stollen by someone who was right by my side in that restaurant."
"AVOID THIS RESTAURANT! A man entered while my wife and son were having lunch. He had a piece of paper with writing on requesting money."
"during the time I was there, my friend and I were attacked by a drunk man. not a single member of staff came to help us during or after the event."
"We had an Asia colour male trying to take my daughter's mobile phone by placing a paper (looked like a menu) over it on first floor."
"Food was alright but the fact that anybody can come in and start confrontations with other people of the public as well as people coming in and begging off others eating."
"Poor customer service from your security guard desperately needed the toilet before I ordered and ate my food with my son security wouldn't let me go upstairs to use the toilet."
"Will never come here again this predator needs sacking before he does something he shouldn't."