Tonkotsu Stratford Reviews Summary

Waiting Time

Pros:

• "Arrived approximately 1pm and had about a 10 minute wait for a table."
• "We were directed to use a QR code to order food and it arrived very quickly."
• "Great atmosphere and very polite member of staff."

Cons:

• "Service slow when ordering drinks."
• "Chicken karaage was nice, but we waited almost 30mins for the ramen and chicken to be served."
• "After waiting for another half hour, the dumplings and chicken nuggets came."
• "Beware of poor service, we arrived at this place at 1930 (latest) and the food had not arrived yet, it's currently 2030."

Food Quality

Pros:

• "The food was good, and they had an offer on for a good deal for kids bento boxes, which we appreciated for the little ones."
• "The food was delicious, I really liked the King Prawn Katsu."
• "I loved everything I got. I had the Prawn Ramen and the sea salt edamame."
• "Kara age has a great crunch and ginger flavour."

Cons:

• "Food OK but nothing special. I had the chicken burger, nothing to complain about, but nothing to get excited about, either."
• "Both dishes tasted the same, one more spicier than the other but generally had no depth or richness to it."
• "The seafood did not have any flavour. The sesame flavour on the ramen was quite enjoyable though."
• "The food was very quick to come and the ramen is average."

Customer Service

Pros:

• "The staff were super friendly and accommodating, they switched the broth in the ramen to a vegetable broth for me because I don't eat meat."
• "Lenka made our experience amazing. She helped us through the menu and made sure we were satisfied with our visit."
• "Friendly face in Luka as we first entered. MarieAnne looked after us with Luka. Excellent customer service, super great banter with us and amazing recommendations on Sake."

Cons:

• "A disappointing experience...from the inattentive staff, to poor tasting tonkatsu noodles."
• "The only thing I didn't like is how slow they were at clearing the table."
• "We asked the black clerk if we could pay for these two side dishes separately, but we were too late to go to class. The clerk said it was already being made, but after I asked, four more ramen came out and we were still not get."