Address: Unit M3, George Street, Colne side Business Park, Milnsbridge, Huddersfield HD3 4JD, United Kingdom
Phone: +441484644709
Rating: 4.6
based on 466 reviews.
Customer Service
Pros:
"Everytime I've needed to call for information the customer service team is great and they added in extras to the box like patches and some Viper Books."
"This has been the best service I have experience so far."
"Excelent company, excelent customer after care."
"Staff are extremely helpful. I've been having multiple issues with a product I've bought from them with multiple things breaking. They have been excellent, retrieving the parts from me and sending me replacements the same day and arriving the next."
"I was served by Sam, his knowledge was on point, extremely helpful and very passionate about what he does."
"Their staff are excellent and knowledgeable and very friendly whenever I have spoken to them."
"Spoke to Brandon & Natalie this week, both of whom were EXTREMELY helpful!"
Cons:
"The customer support representative was extremely sarcastic and condescending on the line."
"So not only did I have to chase Patrol Base, after having not been informed sooner about this issue, they seemingly advertise items as in stock when they aren't."
"AVOID! Sent me out a faulty C02 magazine, when I flagged the fault immediately the returns department implied it was user error."
"Taking more than 1 week, or not replying at all, just gives the appearance of not having any interest in your clients."
"Sent me a broke. Gun and stopped responding to my emails, avoid this place at all costs."
"Try to buy online and it has nothing but errors, they DO NOT reply to emails. I have found a much better place to deal with. Try elsewhere if you have the option."
"Item descriptions on website are severely lacking, warehouse stocked with broken goods and returns department will try to cast blame on the customer when returning items that don't work as described."
Product Availability and Delivery
Pros:
"They always have the things I need in stock, unlike many other places I have tried over the years."
"Delivery has been very quick overall."
"The orders are delivered next day at a reasonable £5.95 normally."
"Excellent Service, ordered a standard delivery late in the day and still arrived the next day."
"Managed to get my order to me earlier than planned so I could use at my game this weekend."
"Recieved my deliver 4 days early which is amazing."
"Next day RIF received, first thing in the morning (Fri)..."
Cons:
"The only real issue I have ever had with this company is they conveniently offer repair and maintenance services for those of us who don't want/ feel confident enough to take apart and maintain/repair their own guns. Great!!! However, when I looked into using these services they openly advertise, with 2 guns they stock and sell (so should be familiar with it) I was refused service on any of my guns due to 'A 2 month waiting list' by their workshop team."
"It does not say that on your website even says next day delivery quick taking my money slow on sending goods out."
"So not only did I have to chase Patrol Base, after having not been informed sooner about this issue, they seemingly advertise items as in stock when they aren't."
"Products are great, however theres no free delivery (even over a certain spend) which is unheard of nowadays and UPS just let them down."
"Orders new gun says In stock then says next day dispatch 3 days later phone up not even sent guy says it can take 3 to 5 days."
"Ordered a couple of things on the 12th of may and the delivery date was estimated to be the 28th of may but it’s the 28th and it hasn’t even been dispatched yet."
"Emailed Patrolbase the same day as we discovered the faults (now 2 weeks ago) and are still waiting for a reply."
Store Experience
Pros:
"Huge variety of guns that you are able to hold if you ask."
"Would highly recommend anyone trying to get into the hobby to go in person into the store to experience it first had."
"What a place! Fantastic range and helpful staff."
"All questions answered, opinions politely given, well stocked, friendly staff, can try before you buy with their in shop chrono range."
"Absolutely cracking staff, can't do enough for you."
"The shop has everything you could want and the staff are amazing."
"Had a great experience today at the new shop in Huddersfield, really helpful happy to answer all questions."
Cons:
"Quite disappointed after waiting so many a year to visit the actual store! Very little out to view given the room they have!."
"Store has everything cable tied to the shelf, staff seem more interested in talking to each other than helping customers, Almost everything is out of stock.... WHY!?!?"
"Very unorganized and bad customer service."
"Nice shop, ok prices but woeful after sales service."
"Avoid like the plague. Order a gun for click and collect which got delivered fine. The issue arises when the gun that was 'delivered' never arrived."
"Where to start…. Patrol base isn’t a bad airsoft shop but it’s also not a good airsoft shop…. Its new and re amped shop really doesn’t hide the issues with this place."
"The only gripe I have with the store is that they don't tend to stock very well."
Product Quality
Pros:
"The feel and trigger response was insane. I have tried many rif’s and this is seriously the best on the market."
"The items I purchased were as expected and a competitive price to other retailers including Amazon."
"Every experience I've had with Patrol Base has been exceptional!"
"The guns all ways come in perfect condition. even with the two tone shipping it is still fast and they do a good job."
"Bought a vss vintores off their website the two tone has an excellent finish to it."
"Goods were well packaged and were in great condition!!"
"RIF’s purchased always come well packaged, as well as accessories."
Cons:
"For anyone trying to by a gun off these people be prepared for it not to work and spend more money on things that won’t fix it."
"I sent for a gun for my grandson whom had saved his money for received the gun and it was out of line admitting it’s a toy gun but cost £120."
"Asked if a drum magazine would fit into a gun I was also ordering at the time was told it would fit and work arrived damaged and they refused to refund or replace the damaged item."
"Those bbs kept cracking in high cap mags, mid caps and speedloaders. My equipment could of been damaged because of this matter."
"The box my bbs and mag holder were delivered in was battered and open and the front iron sight on the m4 was snapped."
"After seeing the great reviews I decided to purchase an airsoft gun. Almost £90 I spent and received a badly painted gun, looked very cheap and the plastics were also from a cheap material."
"Item descriptions on website are severely lacking."