Starbucks Coffee, Departures Reviews Summary

Customer Service

Pros:

• "Amazing service from Vishal Kumar very friendly, professional and polite, great customer service thank you Vishal a credit to Starbucks he deserves a raise 😁"
• "I was served by a member of staff by the name of Zisa. The service I received was very good & with a smile."
• "I was flying out from Gatwick North, and Gabriel had served me, he was so sweet, kind and made a lovely conversation with me in the morning."
• "By far, the nicest Starbucks I've ever visited. Staff were so kind and bubbly."
• "Amazing staff!! I’ve been there today travelling to Dubai, special shout-out to Aman - excellent customer service and great coffee."
• "Had the most wonderful service from Huma, super happy and cheery even at 5am!"
• "Thank you Magda for the great experience today you made my day!"

Cons:

• "Worst Starbucks I have ever been to. Hot chocolate had no flavour and not very hot."
• "I was served by a lady named catalina. She was very arrogant and never smiled."
• "Flies everywhere... On muffins, on cakes... I'm so sorry guys but that is disgusting and unacceptable..."
• "The service is SO slow and they don’t even acknowledge you even if you have clearly been waiting a long time."
• "Unfriendly grumpy baristas. Not smiling, abrupt to talk to when our canadian starbucks phone app refuses to be recognized in their england system."
• "Poor customer service had to wait 20 minutes before my flat white arrived as staff conveniently forgot to place the order despite taking the payment."
• "Service was abysmal. Person taking my order was grumpy, it seemed to be my fault for ordering while they were open."

Atmosphere & Location

Pros:

• "Plenty of seating with a mix of arm chairs and wooden chairs and tables. Departures board in sight to keep an eye on flight times."
• "Food and drinks were all good quality and tasted as expected. The tables were clean and area kept tidy."
• "Nice quieter venue to have a pre-departure coffee or whatever else."
• "Been here to have a quick refuel before proceeding on a long hail flight, the staff were very cheerful and their happiness showed is infectious."
• "Very lovely place to start your holiday, Zisa was amazing she was polite and professional and made sure all our requests were fully met."
• "Also has a lot of seating and plugs available 😊"
• "This is the nicest airport Starbucks I’ve ever been to — really large, lots of seating, in a quiet corner of Gatwick."

Cons:

• "Ample seating areas and in a good location, but the service and prices leave much to be desired."
• "Be careful - I bought a coffee here late at night so I could sit down while I waited for airport security to open, but was told they were takeaway only and I had to sit on the airport floor outside Starbucks rather than the empty sofas inside."
• "Expect your typical starbucks. Its extremally busy and pricier than usual."
• "Looking for a coffee in North Terminal at Gatwick. Counter is situated right on a passenger thoroughfare. Extremely busy & stressful."
• "Starbucks at Gatwick North. Absolutely filthy. Bins overflowing, table were dirty, bins were overflowing."
• "Very overpriced (an airport - understandable) but appalling customer service by one lady serving drinks."
• "Coffee shop is busy over night and people can’t use the tables and chairs."

Product Quality

Pros:

• "Food and drinks were all good quality and tasted as expected. The tables were clean and area kept tidy."
• "Great coffee ☕ and atmosphere away from the busyness of the airport :)"
• "The coffee and food were as usual delicious."
• "I had the pleasure of being served by Aman at the Gatwick airport Starbucks and I must say, she made the perfect mocha latte!"
• "I loved the white mocha. 10/10."
• "A very nice lounge with decent coffee (black coffee) and very nice ginger biscuits."
• "I had the oats porridge with Jam and berries topping. Will definitely be having it again."

Cons:

• "Lovely staff but they still dont know the difference between small latte and flat white. Flat white has two shots! Please teach your staff how many shots which kind of coffee has got! My flat white was a disgrace."
• "Bought a roll and sausage, which was overcooked, the roll was hard, and the sausage left my mouth on fire."
• "Asked for a vegan milk shake asni have an allergy to milk which they made incorrectly and wanted to add whipped cream on top."
• "It's not like me to grumble but a medium latte here usual price £2.85 at most Starbucks outlets here is advertised on their prices list at £3.45 actually cost £3.50, when I queried this they said they charged for the cup."
• "Worst cappuccino i have ever had, the general quality."
• "Worst matcha tea latte ever in London and UK I ordered the usual Grande Matcha Tea Latte with Soy milk it doesn’t test any matcha at all and is only milky terrible..."
• "the bean in here(or any Starbucks store) is awful, it tastes like burnt water and the froth was incredibly watery."