Address: County Hall, Westminster Bridge Rd, London SE1 7PB, United Kingdom
Phone: +442079285200
Rating: 4.4
based on 855 reviews.
Room Quality
Pros:
"Everything in the room was clean and well kept; the toiletries were high end and you have access to the higher quality amenities such as robes, slippers, and a scale."
"The room was spacious, clean, and serviced every day."
"The room was spotless clean and well designed with Molton Brown amenities."
"The room was spacious and equipped with everything we needed."
"Our suite was the perfect size and had the perfect amenities with a spectacular view."
"The rooms were amazing and the rooms were impeccable."
"The room was clean and tidy, and a great place to relax and base ourselves."
Cons:
"Not helpfull receptionist, make us wait for the room like 2 hours more."
"The room fridge, it barely kept drinks cold."
"There was no receptacle to hold all the shower toiletries."
"TVs suck and can’t stream anything other than YouTube."
"Very noisy due to extensive remodeling the previous fitness into rooms."
"The only negative I have (which didn't affect our stay at all) would be the limited room service evening menu, I feel there could have been more options available."
"Family room could use double sink."
Staff & Service
Pros:
"Leena checked me in and was so kind, friendly and made us feel so special!"
"Special recognitions to Leah on the concierge team and especially to Harsha on the reception team for answering questions, offering suggestions, and making arrangements."
"Harsha at the front desk was incredible - very thorough, kind, and had a wonderful playful sense of humor and just great customer service all around."
"I find the hotel to be a calm, peaceful oasis in busy, noisy London with comfortable rooms, great food and welcoming, professional staff."
"The staff was extremely nice and welcoming."
"All staff were nice and welcoming."
"The staff was friendly and helpful, I love the location and I LOVE the room."
Cons:
"I had a disappointing experience at this hotel due to the rude and unprofessional behavior of the concierge and reception staff."
"The person I asked, prior to checkin and at checkin refused at all cost to grant an upgrade."
"It took an hour for the bellmen to bring up our suitcases from so we unfortunately missed a dinner reservation because we couldn't change clothes."
"The time of arrival and being greeted by the reception itself was not the best time for us."
"No service to speak off! A staff forced into my room without asking or knocking."
"We paid $1600 a night for our room and while the view was gorgeous, no one ever acknowledged me, only my husband."
"The only thing I had an issue with was during checkin, the previous person took forever to checkout and we had to wait longer than the 3pm checkin time."
Location & Views
Pros:
"Great hotel in Central London. Easy to get to a lot of the sights."
"First, the location is excellent, both in terms of being on the river and close to key landmarks and the proximity to Waterloo and Westminster underground stations."
"Stunning views on Thames with one of the few last left grand dame hotels that's affordable is unique; and access to TWO bridges and the London Eye is incredible."
"Excellent spot- right next to Westminster Abby, the Parliament, Big Ben, close to all other attractions."
"The location is incredibly convenient to central London."
"The location and the building itself are unbeatable!"
"Located right where everything is. LITERALLY, a bit expensive...but you'll save on commute, right behind the the London eye."
Cons:
"One thing to keep in mind throughout your trip is safety: the entrance to the hotel is off the beaten track, which is nice for security, but be careful when crossing Westminster Bridge as there are con artists and pick pockets there regularly."
"VERY busy location. in central London near a major Tube station (Westminster) and near major attractions, Parliament and Westminster Abbey."
"This sounds wonderful, accessible, with lots to eat and places to walk along the river, until one realizes everyone is also there."
"The hotel is very large, and there's only one set of elevators on one side of the building, so if you have a room on the opposite side of the hotel (like we did) you'll have a decently long walk just to get to the elevators to exit the hotel."
"Room far from lift, not certain if they have rooms for mobility issues."
"Noise of banging doors and air conditioning was a put off."
"The gin bar had a lot of potential but lacked ambiance. Could have done with some music."
Amenities & Facilities
Pros:
"Lovely stay, room decorated with balloons and sweets. Very comfortable and spacious, great swimming pool too and nice restaurant on site."
"As far as hotel amenities go, the gym was surprisingly large, the restaurants were good (better to eat out), and the M Club Lounge was outstanding!"
"I also selected the M Club Lounge option which gave us access to the 5th FL Club Lounge that has 24/7, all day/night snacks, refreshments, quiches, pies, drinks and a lounge sitting area."
"Breakfast was great and the pool lovely."
"The executive lounge was a wonderful place to kick off the evening with snacks and drinks."
"Breakfast in the Library was a delicious, peaceful way to start the day."
"The dining room has an amazing view of The Thames."
Cons:
"Besides as they are dismantling the previous fantastic fitness they are only offering a basic gym similar to Courtyard hotels; quite disappointed as they don’t even offer day passes for oval gym to offset."
"Dining in Gilroys although the food was nice the service was extremely slow."
"The swimming pool is fairly basic and there was no sauna, jacuzzi or steam room."
"The swimming pool is fairly basic (it was operating a lane swim system whilst we were there and there were swimming lessons taking place) and there was no sauna, jacuzzi or steam room."
"The steak house at the hotel is OK, but not worth the price."
"Inconvenient layout. Lounge is down the stairs in the basement."
"The rooms lack any USB charge facilities, although reception did loan me a USB plug."