Jack the Chipper Reviews Summary

Quality of Food

Pros:

• "The fish was fresh and hot!!! My sister and I ordered two different fish and different dipping sauce and it all taste so good!"
• "Best fish and chips I've had in a long time. A must-stop and eat if you're near the Observatory. Portions are massive and I couldn't finish everything!"
• "The chips in here is the best chips I've ever eaten! They use 'FRESH' fishes everyday. So the chips are more soft and juicy."
• "Freshly fried fish and chips- large portion. My friend and i ordered large size fish and chips and calamari. We didn’t aware calamari come with chips. It was a big portion. I couldn’t finish all but it was really crunchy and tasty!"
• "Best fish and chips ever. There is so much choice on the menu and everything so good. I come from a seaside town up north so I know what really is good fish and chips and this is really good. So lucky to have this in Greenwich."

Cons:

• "We had finsh n chips (haddock). Food was great and good quantity but I found it expensive. They even charged a pound for a mayo dip."
• "Does this look like a £5.95 Calamari Rings box to you? (The menu says there should be 5 of them) I ordered from Jack the Chipper through UberEats and was very disappointed when the food got delivered."
• "The chips... very soggy, some were not even fully cooked. I had salt & vinegar added, but there was no vinegar taste, I think they must water their vinegar down a lot.."
• "The staff were fabulous and I'd give 5 stars for them but the fish was awful unfortunately. Really poor batter, not crispy at all and the fish was more of a mush."
• "Absolutely awful, really disappointed. Chips were soggy and looked like they'd come out of an oven, not a fryer."

Customer Service

Pros:

• "Great for a takeaway as there isn't too much seating space. Friendly staff too which is always appreciated."
• "The customer service was exceptional and everyone was very polite."
• "The lady and gentleman are very nice and offered excellent service."
• "The other Google reviews are right. This is an authentic place in a sea of try hard establishments. Lovely haddock and chips, cooked to order, and service with a smile."
• "Had a great meal (haddock and the steak pie). Fish was fresh and crispy and the pie was delicious. Ali was also a great host for two visitors from the states!"

Cons:

• "The only thing I'd say was the upsell was a bit excessive and pricey too. All sauces are extra."
• "Very friendly staff! Everything is fried fresh and thus the waiting times are long, especially if there are a few orders before you, we waited almost 20 mins for our takeaway unfortunately."
• "The person serving us didn't listen to us and put vinegar on our chips. When we pointed this out he argued with us we'd asked for that - we hadn't!"
• "The lady was on her phone, she too did not seem to really care about us, we would have walked out of the shop but I was really craving fish and chips so we stayed to order."
• "Store sent the order with missing items and then proceeded to blame us for lying and refused to replace the missing items. Terrible customer service and an extremely rude and unhelpful manager."

Value for Money

Pros:

• "Delicious fish and chips, fish cooked to order and no queue on a Saturday evening. Quite expensive but what isn’t these days."
• "My photo shows a regular sized portion which was plenty for me."
• "Maybe one of the best places to enjoy the classic fish and chips in greater London. If you’re on the way to the Greenwich observatory, definitely stop by! Portions are large."
• "I recently had the pleasure of dining at this fantastic fish and chips restaurant, and I must say, it was a delightful experience from start to finish. The food was exceptional."
• "Best fish and chips! freshly fried as they cook just after taking order, so hot and crispy. It worth waiting to be served (it was only about 10 minutes but, not long anyway)."

Cons:

• "£5.70 for a large portion of chips the were in small boxes and not even full total rip off."
• "Received phone call from the Jake the Chipper and follow up customer was brilliant admitted they made a mistake and offered a solution. Brilliant follow up customer service after an issue."
• "The chips in here is the best chips I've ever eaten! They use 'FRESH' fishes everyday. So the chips are more soft and juicy. I'd like to visit here again :)"
• "£5.70 for a large portion of chips the were in small boxes and not even full total rip off."
• "I will be honest, I was looking for a fish n chip place to take a special friend tomorrow, however after looking at their prices, I won't bother! Absolutely extortionate!"