Shirley Swimming Pool Reviews Summary

Staff and Service

Pros:

• "Everyone is very friendly and helpful and nothing is too much trouble."
• "The teachers are brilliant (Ruby, Philo, Babs, and AJ all deserve a mention)."
• "Jane is such an amazing Swimming Teacher she is so calm and takes her time :)."
• "Member of staff Beth is very helpful, welcoming and friendly."
• "All the staff are friendly and helpful and the facilities are great!"
• "I find the staff really helpful & always there to help if any questions."
• "Friendly staff and lovely atmosphere."

Cons:

• "The manager is rude, obnoxious the changing rooms are dirty with dirty nappies hanging around."
• "I get the distinct impression they are all about the money, pack them in, ruthlessly hold people to the small print to take every last penny."
• "Really disappointed! I've booked in advance a class for my baby and me...they told us that we are not appearing on the system."
• "Unhelpful reception team members which isn’t their fault as they clearly haven’t been trained well enough to know all the polices and procedures."
• "The staff were forever miss informing be about important details."
• "Staff isn't so friendly and see one staff get stressed a few times with the children!"
• "Very poorly run, would avoid at all cost. Staff are very rude and abrupt, towards customers."

Facilities and Cleanliness

Pros:

• "Shirley is a family run pool which makes it much more personal than any other place I know."
• "The Big Red Bus makes great coffee (and cakes and pizza.....)."
• "The changing rooms are always nice and clean."
• "The water in the pool is always warm and makes our lesson really pleasant."
• "Lovely pool with a fantastically unique cafe!"
• "Small community pool. quiet, covid friendly with a snack bus outside, small car park."
• "Changing rooms and pool area are maintained well by the friendly staff."

Cons:

• "It's a real shame that the pool spoilt those two years of loyalty by demanding two months payment after we informed them my granddaughter was ending the classes."
• "The changing rooms are a bit wet even if you would dry your feet."
• "Gets very over crowded in the changing rooms, very small, showers ain't big enough, n where to sit or change."
• "The floor of the ladies' changing room is often flooded and filthy."
• "The pool itself is really small and claustrophobic feeling."
• "Sometimes the pool is really dirty with sediment accumulated in the corners of the pool."
• "The changing rooms were very crowded and overly hot."

Teaching and Lessons

Pros:

• "Great water skills and safety around the water taught in all classes by enthusiastic, professional teachers."
• "Teaching is very good and both of my kids made good progress."
• "I would highly recommend this as a good place for children learn to swim. The head coach has an innovative style and is excellent at communicating with children."
• "Philomena is wonderful with all the children assessing their needs and individual progress and adapting the lesson accordingly."
• "Amazing and skill swimming instructors at Shirley Swimming Pool."
• "The teaching is excellent, well structured and great fun for the children."
• "The swim teachers (like AJ) are well trained, engaging and ensure equal levels of fun and progress."