Philip Alexander Estate Agents Crouch End & Hornsey N8 Reviews Summary

Customer Service

Pros:

• "Super easy to deal with, everything was very straight forward and all the staff were really friendly."
• "They believe in the 'old fashioned' values of treating customers with respect and doing what is right."
• "Their professional team gives me the peace of mind to know that my property is in good hands even while living abroad."
• "The entire team is very professional, attentive, and quick to help with any issues or questions."
• "A special mention to Elliott, who answered all my questions and put me at ease with the whole process."
• "Their service is absolutely brilliant, the whole process from finding, viewing and signing off contract is very smooth and transparent."
• "Fantastic service from start to finish. I would highly recommend to anyone looking to rent."

Cons:

• "I'm disappointed to see the decline in the quality of service."
• "They didn't provide us with basic information we needed on the day we moved, so when we arrived at our new flat we didn't know how to get in."
• "They failed to take the necessary steps to register us with the building’s management company upon moving in, causing wasted time and delays."
• "Once my tenancy had ended and they had found new tenants, they became very dismissive to issues around a parking space I was entitled to and washed their hands of all responsibility."
• "It's been a struggle to get clear information or updates from them."
• "All in all, they were incompetent and unprofessional in almost every interaction we had with them."
• "It seems like they just don't care anymore."

Professionalism

Pros:

• "The team at PhilipAlexander are professional and knowledgeable, and went over and above to help the sale go through as swiftly and smoothly as possible."
• "An honest, friendly team who massively helped support me with one of the biggest decisions of my life so far."
• "They always respond to issues promptly and responsibly while keeping the best interest of the both the tenant and landlord at heart."
• "We had a very long and challenging sale and they went above and beyond to make sure we completed as quickly as possible."
• "Great service with Philip Alexander - always felt able to contact and ask any queries as first-time renters."
• "I highly recommend them as agents who really do demonstrate special insight of the North London market."
• "They are a great example of what estate agents could be like. Fantastic!"

Cons:

• "Tenant referred by Philip Alexander is in rent arrears."
• "While we were in the flat in Hampden Road they were largely positive, though they didn't deal with a mouse infestation or a fox family moving into the garden."
• "They have an excuse for everything."
• "The agent who is supposed to be in charge has been unresponsive and indifferent."
• "It's been 26 days that I'm living in a flat that's not even ready for someone to move in - dishwasher is broken and other stuff."
• "The eviction process is slow to progress."
• "Definitely the worst estate agency I have ever had the displeasure of ever dealing with."

Communication

Pros:

• "Quick and smooth communication."
• "Both their communication has been on point throughout the whole process and they come back very promptly to any queries with solutions."
• "Every inquiry has been answered quickly, with exactly the information I needed."
• "We found he instantly replied to messages (even when out of the office), provided timely updates and as well as context."
• "They communicated updates regularly, supported our requirements from day one, and helped us move the purchase forward when we encountered small bumps in the road."
• "His customer service and communications were exceptional and we are very happy with the service provided."
• "The team were all very responsive, friendly, straight forward and helpful and guided me through each step of the sale to successful completion."

Cons:

• "They told us we had permission to get a dog, but didn't tell us about the outrageously expensive 'pet registration fee' until after we'd already got the dog."
• "They told us we could leave some unwanted furniture in the flat for the next tenants, then claimed they'd never said this and deducted a 'furniture removal fee' from our deposit."
• "My attempts to reach them have gone unanswered, even after visiting their office in person."
• "The tenant has not replied to any of my communication."
• "She was my previous Property Manager and never sorted any of my queries."
• "I am now in dispute with them over the return of my deposit - of which I have agreed with the landlord but the agency are still delaying the return of it."
• "What's crazy is that it appears Philip Alexander did the same to the person in the flat before us, who was also charged for a professional clean that our check-in inventory says never happened."