Guard House Reviews Summary

Service

Pros:

• "Attentive service, beautiful interior, good drinks selection - would 100% recommend."
• "Staff really friendly, big shout out to the lady with the pink hair, sorry I don't know your name. Her customer service is amazing."
• "The staff were great, particularly Matilde. Excellent service."
• "Our experience at the Guard House was elevated by the customer service of Nate."
• "Top notch service by all staff members. Very friendly and attentive."
• "Service was great, got served by a girl with black hair and tattoos, really friendly and made the effort to make sure we were okay and enjoying ourselves... would return for sure!"
• "The service from Mike & Vicky was excellent & unobtrusive."

Cons:

• "It shouldn't take a team of waiters more than 10 minutes to take your order."
• "Very busy when we arrived, we ordered food via the app and after I checked on our order after 45mins I discovered they were out of fish for the fish and chips but no one had told us."
• "No atmosphere, music choice is horrible. Bar staff could have been friendlier."
• "I have to say this was the most appalling show customer care."
• "The service was slow and lacking any sort of attention."
• "The cocky arrogant lad at the front had no customer service skills, was a dreadful waiter and should not be working in this industry."
• "Very disappointed with the service. We've been waiting for 30 minutes to be served (no one came)."

Food Quality

Pros:

• "The food is amazing the service and how helpful they are is truly 5 🌟."
• "The food was great! The roasts are to die for."
• "The lunch was of a high quality."
• "When the food came, it was delicious and fresh and could only have been made there at the restaurant."
• "The Roast Pork belly was generous and tasty."
• "The food was really tasty, I had the lamb and yoghurt burger and sticky toffee pudding."
• "The food is good, though not cheap. That said, it was still very enjoyable."

Cons:

• "The first time we went we didn´t enjoy as they run out of food and drinks on a Sunday afternoon, when everyone is out. We wanted to give a second try yesterday and it was even more disappointing."
• "The lamb shank was also undercooked... It was still pink near the bone and I couldn't cut through the sinew."
• "Food not great, my partner is gluten free so asked for the Caesar salad with no croutons or anchovies... When the food came it came with anchovies and croutons."
• "Tasteless, highly overpriced and comes without half the things that are mentioned on the menu."
• "The pie/mash/gravy... leaked like a catheter with its thin and flavorless content."
• "The pork belly was mostly fat... The crackling was rubbery, the gravy lacked any real flavour and the huge pile of fried cabbage on the plate was not very appetising."
• "The pizza was dry and the chicken thighs flavourless."

Atmosphere & Decor

Pros:

• "Good contemporary spot good service great urban music ambience OK nice outdoor surroundings this place is friendly to all generations if you enjoy contemporary urban living plenty of green space nearby for the young family with children bring your own amusements tho."
• "Great location, very friendly helpful staff, decent food, nice layout inside & outside."
• "Very nice ambience, decor and staff."
• "Much nicer atmosphere than the Dial Arch."
• "Brilliant place to meet drink and share a few stories."
• "Décor and atmosphere was scintillating and vibrant."
• "Modern contemporary decor that fits into this historic building."

Cons:

• "No atmosphere, music choice is horrible. Bar staff could have been friendlier."
• "Poor customer service and 0 atmosphere."
• "An absolute disgrace of a pub."
• "But it's also one of those high priced yuppie places I'd normally steer clear of."
• "Small portions for big prices, has gone downhill since my last visit."
• "The staff were more interested in hanging around the food service area and dancing to the music than posting attention to customers."
• "Unfortunately the vegan wellingtons & gravy that we ordered were far too salty."

Management & Staff

Pros:

• "A huge thanks to Dan, Alex, Patrick and the rest of the team :)"
• "Dan and the team at guardhouse were so supportive of what our charity wanted to achieve."
• "Hosted a birthday party at the Guardhouse... Highly recommend!"
• "Such an amazing evening, Sebastian the manager although completely rushed off his feet made us feel this V.I.Ps."
• "The new manager has really made a difference-long may it last!!"
• "The staff are always welcoming & friendly, atmosphere fun & the FOOD is SUPERB!!"
• "The staff were friendly and happy to help with anything you may need."

Cons:

• "Had to stand over the manager to actually get it done. Absolute disgrace."
• "The pub looks great and the food is very nice BUT... It's managed very badly."
• "The new manager is an awful rude lady that has no idea how to run a gastro pub."
• "All new faces who don’t seem to care, rude manager."
• "The managers from above need to take a good look into how this establishment is run."
• "Service could be a lot better and after talking with other locals it's a common problem."
• "The staff were new, so not their fault, as I'm told the turnover is high, because it is so badly managed."