Bottle & Glass Inn Reviews Summary

Atmosphere & Setting

Pros:

• "The bottle and glass has such a nice atmosphere, always been one of the nicest pubs around st. Helens."
• "A great pub in a lovely setting. Staff are wonderfully helpful and the establishment is kept in fantastic condition."
• "Beautiful little place to go on a Sunday afternoon."
• "Popular pub on outskirts of Rainford. Nice atmosphere."
• "The place itself is bigger than it looks, so cosy, I was sat under what I thought was a mirror, until I stood up and found it was a open window into another part of the restaurant ☺"
• "The pub is in a lovely area and has nice surroundings."
• "This is a beautiful country pub with outdoor seating, perfect on a summer’s day."

Cons:

• "This Rainford pub is now looking tired in the decor and carpark and this lack of detail is also reflected in the food."
• "It was also really cold in the room the heating wasn't working so a lot of people were eating in their coats."
• "The place looks a bit shabby and definitely in need of some TLC."
• "Wanted to sit outside in the partial sun, as it's been a fairly nice day. The tables were full of used glasses and crockery."
• "In an empty pub, after booking a table online, we were given the worst table for two which was on the walkway to the Gents toilet."
• "Although I didn't actually go inside the establishment, there is plenty carpark spaces and ample outdoor eating area with a large designed smoking area which I suppose you could also dine in this area."
• "Seems to now being a pub trying to become a restaurant."

Service

Pros:

• "The waiter was very friendly."
• "All the staff were friendly and polite."
• "The manager name I think was Phil came over and made sure everything was ok couldn’t fault the service one bit."
• "Service was amazing, food was even better!"
• "The service was excellent and staff again, so friendly."
• "Staff are friendly, helpful and professional."
• "Service was 1st class especially Adam who was very attentive to all our needs and very pleasant and jovial in his manner."

Cons:

• "Staff were incredibly rude when we went in after making a booking."
• "Poor reception when we entered pub. The man at the desk ignored us and walked off with the menu."
• "Service was very slow Considering the pub wasn't full."
• "At closing time the staff are so abrupt and rude."
• "Such a shame because the staff are amazing."
• "Waiter asked if we had enjoyed meal .told her it was awful .she walked away."
• "Never in all my life have I been spoken to like that and for the staff to let it happen to a family like that us absolutely disgusting."

Food Quality

Pros:

• "The food was very tasty and good quality we shall definitely make this regular stop off."
• "Food was excellent, everything as ordered and cooked to perfection. Great value for money."
• "Excellent food, had the trio roast dinner, which was super tasty, the roast potatoes were absolutely delicious too!!"
• "Absolutely superb food."
• "The food is superb, and a good range of beers."
• "Food was great, hot and tasty."
• "The food was amazing. One of the very best meals we have had out for quite a while."

Cons:

• "The food wasn't good."
• "Wasn't happy with the food."
• "Food terrible this is the second time the food has not been up to standard we thought we would try it again we can honestly say we won't be going again for the price of the food you would expect better quality staff polite but that's about it."
• "Sorry but it was terrible."
• "The meal was not good. I left most of it."
• "The pie had very little inside, which was eaten and the large pastry case left."
• "The chicken with rice was dry and chicken overcooked and tough."

Accessibility & Facilities

Pros:

• "Excellent wheelchair access throughout the pub and outside."
• "Recently been renovated. Large car park."
• "Good price and plenty parking."
• "The front of the pub is very welcoming, with plenty of seating areas and the carpark as enough spaces."
• "Limited number of disabled parking spaces available though."
• "Ordering via the app make like so much easier."
• "Firstly, good processes in place to keep social distancing."

Cons:

• "Unfortunately as many places the tables aren't friendly."
• "The only let down was the toilets ...they needed a good clean and could be checked regular as a eating place."
• "The ladies' toilets needed a damp cloth around the woodwork and surfaces for the dust."
• "It was also really cold in the room the heating wasn't working so a lot of people were eating in their coats."
• "Wanted to sit outside in the partial sun, as it's been a fairly nice day. The tables were full of used glasses and crockery."
• "Although I didn't actually go inside the establishment, there is plenty carpark spaces and ample outdoor eating area with a large designed smoking area which I suppose you could also dine in this area."
• "Seems to now being a pub trying to become a restaurant."