Dial Arch Reviews Summary

Atmosphere & Setting

Pros:

• "Good service and atmosphere and acceptable price given London location."
• "Good atmosphere great food lovely outdoor seating area."
• "Such a great pub and restaurant in Woolwich, London. The historic building has been beautifully restored and offers a cozy atmosphere to enjoy a drink or a meal."
• "Lovely pub. Nice chilled out atmosphere."
• "Amazing atmosphere in a big bar/ restaurant inside and out."
• "Great atmosphere and ambience."
• "Whether you're sat inside or outside the atmosphere is buzzing and the staff are friendly and efficient."

Cons:

• "The restaurant seemed to be in disarray."
• "Now it feels shabby and greedy, like it doesn't have to try to hard anymore."
• "The dining area was almost empty, no real atmosphere."
• "Rather soulless large pub."
• "The current staff don’t seem to be able to cope with a reasonably demand."
• "However, the service was fairly rubbish."
• "All in all it was a shambolic evening, especially for a Valentines night."

Service

Pros:

• "Our hostess was Sue, she is super friendly, helpful and an absolute hoot!"
• "Fred quickly assessed the deck and made us welcome and the kitchen did the rest."
• "Staff friendly and welcoming."
• "Staff are extremely friendly and polite."
• "Staff are friendly and attentive."
• "The staff were very welcoming and the food was great."
• "The staff were helpful and tentative."

Cons:

• "It's a nice old building. But let down by the customer service."
• "Staff didn't care about the service when told."
• "I have to admit that the service is really quite poor."
• "Customer service left us feeling really deflated & ruined our night."
• "The staff isn't helpful at all."
• "The manager and another female waitress was super rude."
• "The staff wanted to put the food on the dirty table."

Food Quality

Pros:

• "The Chicken, Bacon and Leek pie was absolutely outstanding."
• "The salt beef croquettes were amazing and the roast lamb was tender, succulent and full of flavour!"
• "The pizzas are really tasty, the Prawn and samphire one is a must!"
• "The food was delicious, and I’ll have to say Andreas who served us was outstanding."
• "Amazing food that was cooked to perfection. Large portions for the cost and very friendly customer service."
• "The food was very good."
• "Food was incredible and clearly homemade, atmosphere and setting was lovely."

Cons:

• "All the meats were chewy and tough."
• "Half cooked burgers/ boring food."
• "The food at all which was too salty."
• "Food was ok-ish (4/10), all 3 desserts were horrible we had the sticky toffee pudding, apple and fig crumble and chocolate brownie all 3 were horrible and not edible."
• "The plant based burger was cold."
• "The food was not very nice, it reminded me of school dinner's."
• "However, the food prices are absolutely insane - you get very little food for your money."

Value for Money

Pros:

• "A little pricey for some things, but cocktails are a good deal."
• "Price wise I think it's about right."
• "Unbeatable price btw for such a vast amount of food and drinks consumed."
• "Not cheap, but it’s london and the quality is here in spades."
• "Bloody Mary, Guinness and a Brooklyn lager came to less than 20£."
• "Food is a little pricey but utterly worth it."
• "Far from cheap but consistently good I would say."

Cons:

• "Very disappointed with lack of service & communication today 07/08/22."
• "Some of the drinks are expensive."
• "The drinks especially were a little on the pricey side."
• "Their beers are overpriced and flat!!"
• "Always extremely overpriced and expensive unfortunately."
• "Very expensive for the area (12-15quid for double g&t) this is as good as it gets for pubs in the area."
• "Food is really great but has become very expensive recently. £20 for fish and chips is pretty steep!"

Accessibility & Convenience

Pros:

• "This is a historic Young's pub. Now very conveniently located for the Elizabeth line."
• "Best to book a table on Fridays and Saturdays as it can get a tad busy."
• "The location is great and the venue itself is big with lots of places to hang out with friends."
• "The Dial Arch benefits from being right next to the Elizabeth Line entrance in the more scenic area of Woolwich."
• "Only a couple of minutes from the Elizabeth line."
• "Lovely place a great atmosphere with lots of seating outside. Right next to Elizabeth line."
• "The venue is radically big. With a lot of seating space, both inside and outside."

Cons:

• "Not the easiest place to find parking as the nearest area had bays that were so cramped you will be lucky if you have no damage to the vehicle."
• "There are lovely original cobbles outside, which are not so lovely if you are disabled."
• "The seating areas are rather crammed together especially with pets."
• "The pub tables outside are a bit too close to move about easily."
• "Only negatives are lack of darker ales, just lots of light IPA style stuff, not even a London Pride. Also some building work nearby means there is a little bit of fencing by the outside area."
• "If you are LGBTQ+ I would recommend choosing elsewhere as your safety is not a priority to them."
• "The toilets were disgusting, not kept clean or checked on regularly."