Address: 31 Market Pl, Hitchin, SG5 1DY, United Kingdom
Phone: +441462434396
Rating: 4.5
based on 324 reviews.
Service
Pros:
"Staff are always friendly and accommodating especially Khaela, really enjoyed getting served by them!"
"All the staff were friendly, there was a great atmosphere and good music."
"I was served by a mix khaela, Anya, Johnny, Matt and Aidan! The whole team was so lovely, really attentive - especially considering how busy the drag brunches are."
"Today we were helped by Ellen, she was great and very aware that the wait for food was a little long, she therefore told us as the food came out that she would apply a discount to our bill due to the wait!"
"The staff esp Eoghon is very accommodating and welcoming."
"Had a bit of a hiccup with the original booking but honestly best customer service from admin and then they invited us back complementary."
"Thank you so much for your amazing hospitality and attentiveness."
Cons:
"Not great, after waiting for nearly half an hour at the bar we had to ask if our table was ready which it was and had been for ages and no one told us."
"They forgot the cutlery until we mentioned it."
"The worst service ever and it was for a special occasion."
"We waited ages for a server to come take our order, the music was so loud we where unable to hear each other."
"Sadly I had to leave as staff could not be bothered to come and take my order."
"We waited over 20 mins until we called someone over to take our food order."
"The service was very slow, our waitress really let it down, she just didn’t seem interested in her job and all the other staff came across really happy and bubbly."
Food Quality
Pros:
"Food was nicely presented cooked well (i had steak which was perfect)."
"The small platters are excellent, imaginative and good value."
"Our favourite dishes are hash brown nachos and chicken burger."
"Food was great too and generous portions - the hot honey chicken burger was just spot on!"
"The food was delicious. We had garlic mushrooms for starter, and then a naked buttermilk chicken burger with salad."
"The food was great and arrived quickly."
"The food was fantastic, the entertainment was even better."
Cons:
"Just felt like it didn't know if it was a drinking pub or a restaurant. The food however was ok but I don't think we'll be going back anytime soon. Better management needed."
"The menu was extremely limited as it was and when we went to order, we were told half of the items were un available on top of this!"
"The chicken absolutely burnt with no flavour! The bacon was dry! And sauce was spicy which was not made clear in the menu."
"The food is also extremely overpriced for what it is."
"The food is average. Vegan dessert was extremely sweet and not very tasty."
"3 of our party chose Mac And Cheese but it was awful, dry, crying out for some cheese sauce."
"Half of our food was burnt."
Ambiance
Pros:
"The venue is beautiful, clean and well taken care of."
"Did bottomless brunch, Daisy & Ryan were amazing! We were celebrating a birthday and they made it so special."
"The music volume was low and the lighting was subdued, all conducive to a romantic evening."
"The 3 sharing platters prepared by the chefs were delicious and we had a bottle of Moët et Chandon champagne."
"Nice Christmas buzz."
"This place looks really pretty, the centre of the bar is a sort of band stand that's decorated beautifully."
"A beautiful quirky place to stop for a few cocktails and a bite to eat. A comforting yet classy atmosphere, filled with very polite and accommodating staff."
Cons:
"The music was good but we couldn't hear each other so as it was date night we went elsewhere."
"The DJ on a Saturday night is the worst I have ever experienced."
"One last, we were sat near to the drinks area and a few people were swearing in earshot of young children in dining area."
"Drinks were fine but music was way too loud. I left with a ringing in my ear... for 7pm dinner we could barely hear each other and had to shout."
"The music way too loud and not great, lots of rocky songs in between the same Christmas themes repeated over and over."
"So loud we couldn't have conversation."
"They lose a star for the very loud weekend DJ who is playing at nightclub volumes but without the dance floor."
Management
Pros:
"Manager gave us 20% off because of food issues which was very fare."
"The minute we walked in the service was amazing, the staff were attentive and happy."
"We only went in because we liked the look of the building. We were so glad we did. It was a lovely experience all round."
"Service was brilliant with a good flow of drinks."
"The staff were really welcoming and attentive."
"A warm welcome by Ryan, who was very attentive and looked after us well."
"Ryan was exceptional in his service, very chatty and personable."
Cons:
"Just felt like it didn't know if it was a drinking pub or a restaurant. The food however was ok but I don't think we'll be going back anytime soon. Better management needed."
"Unfortunately the general manager Ryan (with his awful attitude and eye rolling) was approached after an incident/assault had took place his response was 'it's not my problem'."
"We were shown to a table in the middle of the venue - when I asked about a booth, he said they didn't have one but there were several empty."
"For a chain restaurant to be that disorganised on Mother's Day was shocking, and it wasn't even half full!"
"The waitress for our table was incredibly passive aggressive and we had to complain again about the lateness of food."
"We were not given any menus and when we were asked if we were ready to order I had to say that we hadn’t seen a menu yet."
"Seated us right by the DJ booth and speakers blasting out music."
Accessibility
Pros:
"One of the party is in a wheelchair and the Pitcher and Piano has a long entrance with many steps, but they had no issues in letting us use the side fire exit to come via and let us have an accessible table that was thankfully free."
"I had the fish brioche bun with sweet potato fries. Before my order was taken, my server Johnny checked all allergy needs which made me feel safe straight away."
"Bella, Jas & Ryan made sure we had everything we needed. I have allergies and was really confident that our requirements were met safely which makes such a big difference."
Cons:
"First, there are 3 high steps to get inside and not very friendly for prams/wheelchair."
"When we arrived our table was set up for 8 people not 11."