Address: 2nd Floor, Health Centre, Civic Centre Rd, Havant PO9 2AY, United Kingdom
Phone: +442392451245
Rating: 4.4
based on 134 reviews.
Experience with Dentist and Dental Staff
Pros:
"Both the dentist and dental nurse did an amazing job of relaxing her and making it a positive experience."
"The dentist Diego was lovely. Very reassuring, calming and settled my nerves."
"I see a gentleman called Diego, he is a wonderful dentist who is so friendly, gentle, and very informative."
"Diego is brilliant, i am an ultra nervous dental patient and he is kind and patient."
"Dentist Diago inspection of gums teeth slight descaling. Gave me running commentary on his findings and advised me personal care."
"Diego is great with my daughter even though she is very reluctant to sit in the chair and show him her teeth."
"I cant thank enough for Diego and Stef to help sort out my wisdom tooth this week."
"1st time I had seen this particular dentist, was very good. Checked my oral health offered advice and explained things to me."
Cons:
"I was seen very quickly on an emergency appointment. I was told I would receive a call back about follow-up and still haven’t heard from them."
"I have previous left a bad review for this dentist but myself and my 3 year old visited again last week in a last ditch attempt to see an NHS dentist."
"I wasn't the person undergoing treatment - my visit was to accompany my mother. The dental practice is located on the second floor and can only be accessed by 4 flights of stairs."
"After having mine and my sons appointment cancelled 4 times over 3 months we finally managed to see the dentist although there was a 30minuite delay."
"Unfortunately I have to change my review. I was very happy with the practice but they constantly change the doctors who work there."
"Had emergency appointment with locum as Amy has now left. You should try and keep the lady who I saw who is from Bulgaria as she did a good job."
"Was a patient for years. When all the Covid bollox was happening they struck me off their list. When I contacted them after multiple times (they never answer the phone) I was told they're not taking adults on."
"I was treated very well last Friday and was at the time confident of the treatment I had. There remains some feeling in the tooth that was treated."
Customer Service and Communication
Pros:
"All the payment plans were explained clearly and the receptionist was helpful on the phone and in person."
"Friendly polite greeting from lady receptionist.Called by dental nurse on time no delay."
"The reception staff were very helpful, the wait time was a lot, lot shorter."
"Her appointment was easy to set up and confirm on the phone, and she was seen on time."
"Absolutely amazed with the quality of the denture department."
"My daughter had an appointment on 12 April, I'm pleased with the service provided and wait further details as she's being referred to a specialist/orthodontist."
"Receive a courtesy call prior to appointment day. The reception team are friendly and efficient."
"Really friendly receptionists, completely understand how busy it was and it’s very clear that they really care about their job roles."
Cons:
"I was seen very quickly on an emergency appointment. I was told I would receive a call back about follow-up and still haven’t heard from them."
"Last week I took my 2 year old to the dentist for the first time. When we arrived for our 9.30 appointment we were told that our dentist has actually left."
"After having mine and my sons appointment cancelled 4 times over 3 months we finally managed to see the dentist although there was a 30minuite delay."
"The dentist text me at 10.23 to cancell my appointment and when I asked why I got told the system was down so the dentist has gone home!"
"I am very frightened and nervous about going to the dentist but when I went to see Diego he took all that worry away."
"An utterly horrific service. My son broke a tooth on Saturday 5th September requiring emergency treatment. We spoke with someone on Monday morning."
"Received an email a month ago saying I have outstanding of £22.70 from 2020 and if they don’t hear from me within 7 days."
"Was in dentist less than 5mins she had a quick look in my mouth and just said would i like to book to see hygenist £22 gone."
Overall Dental Treatment and Procedures
Pros:
"I have just had route canal and 2 fillings and I felt so at ease. The dentist explained everything as he went."
"Absolutely amazing dentist with realistic appointment waiting times."
"Wow wow wow wow this dentist is brilliant Amy looked after me WITH SUPPORT the service was 2nd to none."
"I was unable to find an NHS dentist so had to take out Denplan to be accepted however I'm glad I did as i can finally get the treatment needed."
"I was treated very well last Friday and was at the time confident of the treatment I had."
"The actual Dentist and the reception staff were friendly, professional and informative."
"The treatment by Diego is excellent he is very polite helpful kind and a superb dentist!"
"The staff and dentist were very polite and friendly Also the dentist I had for my check up was very efficient and accommodating for my needs."
Cons:
"I had to cancel an appointment due to my anxiety therefore I was taken off the books I'm extremely upset as I was due a lot of treatment."
"I was yesterday there for an emergency and blonde lady receptionist told me until April you don’t receive any new patients ( I will say again emergency with half face swollen)."
"Worst dentist been going here for over a year and had nothing done. All they do is book you for a appointment then see you for five minutes."
"First time back after Covid, with toothache. First time being seen by Amy. Excellent and professional service, explaining everything that was going on."
"first time ive managed to see a dentist for just under 2 years as they kept cancelling my appointments,but i have a bit of decay on bottom row of teeth."
"If I could give this place 0 stars I would. Phone is never answered, voicemails and emails never responded to."
"Good if your appointment isn’t cancelled repeatedly. Since it changed to Damira almost every one of my check up appointments has been cancelled."
"Been going to this Dentist only a few months, today after checkup i needed an urgent job done and was really impressed with the receptionists."