Butley Ash Reviews Summary

Service

Pros:

• "The service was excellent, drinks sorted quickly and food arrived sooner than expected."
• "But let us not forget the impeccable service, for it is the heart and soul of any establishment."
• "The staff were extremely attentive and nothing was too much trouble."
• "From the minute we arrived we were greeted by a friendly young man who served us throughout our stay he was lovely."
• "Francesca and Neve were brilliant waitresses!!! They made our family comfortable and greatly added to our experience."
• "The staff were very pleasant and extremely helpful."
• "All staff are very friendly and actually smile and look like they enjoy there jobs."

Cons:

• "Food was ok but service was terrible."
• "Very poor service and no communication."
• "The service was slow but the regulars were getting much better service with a staff member waiting on hand if they needed anything."
• "Service was mixed, we were either treated like best buddies or neglected."
• "Staff seemed quite young and not very attentive, seemed a bit too rushed to notice nobody had drinks."
• "The service was OK at best, the waitresses could have been a lot more attentive spending far to long wandering past but not engaging."
• "Service was very slow and when the bill arrived no one came back for payment."

Food Quality

Pros:

• "Not only was the food delicious but also plentiful."
• "Specials were amazing, but the Veegan options (normal menu) starter and main (burger) were exceptional."
• "Food was good, tasty and value for money."
• "The food here is reasonably priced, good menu options for meat eaters."
• "The food is always spot on, and the staff are always so bubbly and friendly."
• "The food itself was delicious, in fact it was the best meal of our trip as it turned out."
• "The food was outstanding! plenty of it and clearly home made!"

Cons:

• "Sadly now a no cash chain, the standard of food has also deteriorated, very Bland and same old items on the menu and not really value for money."
• "The food was like something you'd get out of a packet from the frozen aisle at Tesco."
• "The steak that my friend received was disappointing."
• "The green salad with grains was poor, too many grains and only the odd sliver of the other ingredients."
• "The meat was tough and grisly and the mash and veg looked tired."
• "Possibly the worst food we have ever had."
• "The food wasn't great, and other people were sending plates back."

Ambiance

Pros:

• "Atmosphere good."
• "Lovely old fashioned pub. Warm and friendly, tastefully decorated."
• "Cosy atmosphere!"
• "The pub itself was very cozy and friendly."
• "Fantastic venue for a wonderful Sunday Roast Dinner with family. Everything was fabulous, decor, presentation, friendly and attentive staff."
• "Lovely atmosphere with friendly staff."
• "It’s quite nice decor."

Cons:

• "Very nice pub inside although it was a little cool where we sat in a corner, we were fight next to a radiator but it wasn't on."
• "Unfortunately this visit was marred by being seated beside workmens' tools on the floor and with jarring drilling and banging of maintenance or renovation work being carried out."
• "The pub itself is a traditional style country pub, but the décor is looking a little tired (seats were particularly dirty)."
• "We were here between 6-7.30pm and were sandwiched between noisy children."
• "However, with some assistance we were able to access the pub without too much trouble."
• "Advertised as dog friendly but only 4 tables in a 'tap room' environment available for diners bringing their 4 legged friend out for lunch."
• "The reason I only gave 4 stars was the service was quite slow and there were not packed either."