Mr Tyre Coventry Reviews Summary

Customer Service

Pros:

• "They are absolutely lovely and always make time even when they are totally booked up."
• "Would 100% recommend! Lovely fellas."
• "The gentleman assured me all was fine and also showed me how to check them too !!"
• "Really helpful and friendly staff, happy to explain repairs and problems to me in detail."
• "Callum customer service skills were spot on. Its hard to find staff that are always happy and go the extra mile especially in these difficult times."
• "All the guys I dealt with on the day were great."
• "Called on Saturday morning to sort a tyre. Very friendly member of staff answered the phone and was very polite and helpful."

Cons:

• "Fairly rude staff, quite patronising. They get the job done, but it's not a welcoming place and prices are slightly above average."
• "Basically wasted my time and I took time off work and made excuses and didn’t wanted to do the job his attitude and customer service is not appropriate."
• "MOT guy was 1h30 min late shocking !!"
• "Dishonest garage!"
• "Very disappointing experience won't be going back here again for sure."
• "DO NOT USE THIS PLACE TO SERVICE YOUR CAR !! Went in for a Major Service but they did not change all the filters. When I questioned they were very rude!"
• "Presumptious slow manipulative staff think they are car whispers but instead are delboy mechanics."

Pricing and Value

Pros:

• "Two tyres for a price of one compared to Halfords!"
• "I left with 2 new tyres & having had my tyre alignment sorted too all for a very reasonable price."
• "Really quick service too - hardly had to wait considering it was a Saturday!"
• "Great customer service even advised me to fit different tyres to the 1s i ordered an saved me afew quid."
• "Tyre choice is comprehensive and prices are very competitive with others."
• "I always have a pleasant time here. Extremely reasonably priced and always friendly."
• "Certainly prices charged are very reasonable."

Cons:

• "And over pricing me by double."
• "Avoid this place. I went for an exhaust for my son's car, it was blowing on the mid section so only needed that part. They quoted £900 for complete system incl cat which it did not need."
• "Avoid going here at all cost unless you want to spent money unnecessarily."
• "I feel completely scammed by this garage and would advise anyone looking for car maintenance services to avoid this garage at all costs."
• "The quote I was given was £12/tyre, once the job was done we were told it’s £15/tyre instead."
• "very expensive. quoted me 60 GBP just for labour to change engine oil and filter. i would supply the oil and filter."
• "Definitely a rip of. Gave a different price (higher) for a full service in comparison to the online quote sent via whocanfix mycar!"

Quality of Service

Pros:

• "Called Mr Tyre whilst waiting and came straight-over, was looked at straight-away and car tyre resolved straight-away!"
• "The saved me thousands by making me an exhaust system for my car."
• "Come straight here and save yourself time & money!!"
• "I've been using this place for years, for all my MOTs, Tyres and services, and always had a really positive experience."
• "I would still recommend them for low tech mechanical works, as my other visits were satisfactory."
• "Consistently honest and professional. I’ve been here three times now: for tyres, exhaust, and brakes."
• "The repairs were carried out in a professional, quick manner, at a reasonable price."

Cons:

• "Won't be going back."
• "Very poor customer skills."
• "Staff on the phones need to learn some manners and customer service skills."
• "Worst place to go in for a service with your car. I went in 30 minutes late - the chap at the till was rude - didn’t acknowledge my reason."
• "They failed me for things which then I repaired but because they didn’t want to pass me for free so they pointed out unnecessary things which weren’t important factors in MOT to pass."
• "Had a exhaust fitted by them had loads of problems with it had to go back twice then they fitted a new one customer service was bad if they had fitted the exhaust right in the first place I wouldn't have to go back the wrong exhaust was fitted for the model of my car."
• "once they denied responsibility of a noise got introduced after a suspension coil change."