Upstairs At The Grill Reviews Summary

Staff and Service

Pros:

• "Staff are what make a restaurant though and these guys know their stuff."
• "Staff were friendly and helpful and not too invasive."
• "The staff, especially Louis and Jamie were fantastic and extremely knowledgeable and welcoming."
• "Staff were friendly and helpful, cocktails are amazing!"
• "The staff could not have done more for you, they really do believe in ensuring you have the best night."
• "The staff are so friendly helpful and knowledgeable."
• "The staff were wonderful and very knowledgeable."

Cons:

• "We were advised on more than one occasion by the staff how we should have our food cooked even though we knew how we wanted it."
• "His response was non-committal. Needless to say they were sat directly behind us."
• "Staff where not that friendly, was told as soon as we got 12ish that they needed the table back at 3 as booked out for then."
• "Service was a bit disjointed, a long wait for food and a bit of a delay getting through our larger group."
• "Just disappointing in what is now an expensive steakhouse, most disappointing that the chef insinuated it was okay when it clearly wasn't."
• "We were treated in a very unfair manner, never in our lives have we experienced such an appalling customer service!"
• "Slow and unfriendly service."

Food Quality

Pros:

• "The food is on another level and atmosphere is busy enough to create a personal and bespoke experience."
• "Really intimate steak house serving some very good food."
• "All courses were excellent and probably the first time I've been beaten by a steak, wasn't expecting it to be so large, cooked perfectly though."
• "Food was excellent. The classic French onion soup starter was spot on."
• "Food was amazing (best Caesar salad I'd ever had)."
• "The quality was superb - perhaps the best steak I have ever had."
• "Food is sensational."

Cons:

• "Too bad they are not making as good all of their dishes!"
• "The food was generally good but let down by poorly cooked steak."
• "Lunchtime menu: starter soup was 'cold', main course of rump steaks & french fries was Luke warm (maybe standing too long) and was very, very salty."
• "It was very disappointing… we mentioned to the staff that food is too salty to eat but they didn’t offer anything to make it up for it ….."
• "The meat was very nice however the roast beef was very fatty."
• "Food was ok but not worth the price."
• "The fish of the day, and it was salmon. It was a small and not better than what I could make in the airfryer at home.."

Ambience and Decor

Pros:

• "Decor and ambience is spot on."
• "Lovely surroundings, great presentation."
• "It’s a very grand, suave setting."
• "The bar, downstairs is grey and stylish."
• "What a lovely place. Excellent food, lovely ambience and wonderful staff."
• "Really like the decor and the service was professional and efficient."
• "The location is amazing too, the old church is a really appealing backdrop to any meal."

Cons:

• "Only good thing was the room ambience."
• "Lovely new decor but very very dark which made reading the menu a task!"
• "The balcony is very cold in the winter and draft comes through some of the gaps around the window."
• "Cosy/cramped seating. I can't honestly say the food was anything special and portions are on the smallish side so don't go if you're hungry."
• "The dining room downstairs is right on the street level of a busy corner so be prepared for passers by to look in at you!"
• "The group seated next to us was loud and obnoxious but that can hardly be blamed on the restaurant."
• "Very disappointed with the serving of steaks Saturday evening 9/7, everything else we were served was amazing, to only have the desserts for free as a refund was insulting given we had paid over a £100 for 4 steaks."

Value and Pricing

Pros:

• "While the price is high (just over £28 without tip) the quality was superb."
• "Wonderful service, great menu and fair prices."
• "The lunch menu was incredibly well priced."
• "The drinks, peppercorn sauce and onion rings were reasonably priced too."
• "Food was fantastic. All reasonably priced for the quality."
• "House wine good quality at fair price."
• "Serve good quality meat cooked to perfection at fair (but not modest) price."

Cons:

• "Drinks were quite expensive and there were some beers not on their drinks menu and no mention of their price."
• "Sorry but for the price it's not worth it."
• "Went for lunch was £25.00 per head... expected more than this, was annoyed when given Bill, they had added on £6.05p tip, surly that should have been up to us if we wanted to tip, won't be returning."
• "For me, this restaurant was a bit overprice for what it offered."
• "Would prefer to see larger portions for the sides, not that good value tbh."
• "Prices are on the expensive side but you get what you pay for."
• "Didnt foresee the £3-75 charge for the water."

Customer Experience

Pros:

• "This place is a little dangerous I hope your taking hour wallet but we'll worth the experience the staff are helpful, the food is on another level and atmosphere is busy enough to create a personal and bespoke experience."
• "We would definitely recommend this venue again especially for a special occasion."
• "Definitely our favourite place to dine out in Chester!"
• "A faultless restaurant experience is very rare these days and this was 'completely faultless'!"
• "Literally one of the best dining experiences we've had."
• "Amazing place, would highly recommend."
• "Incredible evening celebrating our dance instructor’s birthday! Never met any bar staff as attentive and lovely as the ones we’ve met here."

Cons:

• "Would have given more stars but service was extremely slow on a weeknight with very few customers, took over an hour to receive food."
• "Service was good and attentive my only complaint is that we had to wait over 45 mins for our main course which was a little disappointing but apart from that the evening was enjoyable."
• "Disappointingly average experience from my once favourite Chester steakhouse."
• "Really gone downhill. Few years back place to be. Now its mediocre, and the prices have stayed the same which is way over priced."
• "Disappointed not to be upstairs which had been requested when booked."
• "I would not recommend with the way they treated customers…"
• "I booked this restaurant 2 months early by phone to ensure we got a place for 4. I explained it was for my Son's 21st birthday and we were all excited to be going. 3 weeks before the said event I get a phone call from a lady who works there. She tells me that they would like to cancel my booking as they were worried we would be intimidated as they had now took a booking for a Christmas party."