Address: Thackeray Mall, Fareham, PO16 0PQ, United Kingdom
Phone: +441329822506
Rating: 3.8
based on 212 reviews.
Shop Variety and Quality
Pros:
"Fareham is certainly no exception with a wide selection of top shops all in one place underneath the same roof."
"A local shopping centre with a lot of different stores all under one roof."
"Fareham shopping centre has a really good array of different shops, eateries, cafes and facilities."
"A nice undercover Shopping Centre with chargeable parking close by offering a wide range of stores including Boots, Game, B&M store, Debenhams, Card Factory, Carphone Warehouse, Clark's, Savers, Next, Superdrug, Bonmarche plus many more."
"Very spacious, lots of shops and places to eat and drink."
"Good atmosphere esp on market days. Most major shops are represented Inc Debenhams and Marks and Spencer."
"Great little shopping center with loads of shops to browse around."
Cons:
"Going downhill massively. So many empty shops inside and outside (like a lot of shopping centres)."
"Unfortunately like many towns lots of shops are empty."
"Unless it's a charity, phone or coffee shop this place is dying on its feet such a shame because when this shopping centre closes Fareham will become a ghost town full of beggars and spice heads."
"It likely needs modernising and improving to stop all the big anchor stores from closing down."
"Very sad as quite a few shops permanently closed. If Council lowered parking charges then maybe more customers would visit."
"Surprisingly devoid of shops for a centre which was once bustling and vibrant - a real shame, around 25 empty units and those that were open were not very interesting."
"This place has gone downhill so much since opening I know the loss of bhs, marks and spencer,Debenhams and so many independent shops it's like a ghost town at times."
Cleanliness and Maintenance
Pros:
"Clean and tidy always!"
"What a great experience, spotlessly clean everywhere, a good variety of shops, fantastic coffee area and a really good atmosphere."
"There is a free unsupervised soft play area for under 5's and the public toilets are always spotless."
"Airy, clean and really pleasant, a nice change from some of the grotty holes we've been to over the years."
"It is spacious, clean including the toilets and plenty of benches dotted around."
"The area was clean and there was no litter."
"It is always spotlessly clean when I visit the shopping centre and parking is never ever an issue."
Cons:
"Leaking roof problems ongoing in wet weather."
"Not impressed with the outside walkway as trip hazards, I.e., raised paving."
"The centre itself was nothing special, the toilets were absolutely horrendous, dirty, smelly, and not fit for purpose."
"Disappointing especially the awful carpark in Osborne road that stinks of urine especially in the lifts."
"A dreary, antiseptic place with harsh lighting, and decor that reminds me of a dystopian nightmare."
"The precinct is always clean, a tidy but I can't remember when it last had a coat of paint and when it's raining there are always buckets scattered around, filling from the leaking roof."
"Very cold at the West end due to poorly designed entrance."
Accessibility and Convenience
Pros:
"Lovely little shopping centre with shops for everyone very local and quiet with standard opening times and wheelchair access."
"The car park is very close to the entrance too so you don't have to get wet on a rainy day."
"Nice that it has a multi story car park for when it's busy and the layout of the shopping centre is great."
"Parking is never an issue as there are plenty of options around the shopping area and I've never had trouble finding a space."
"Great visit today. Found everything i wanted and going on the bus meant no worry about parking!"
"Lots of reasonably priced parking close to the shopping centre."
"Library is located at the far back of the shopping centre too, with some nice benches and a grassy area."
Cons:
"Often there are queues at the machine's as they can be confusing for first-time visitors needing help from the parking assistant."
"Plus its seems like a giant smoking shed that you have to walk through to get out of the main doors."
"Very difficult to park if you have a large wheelchair accessible van."
"Parking is expensive, it should be free, and shops are limited."
"Car park too far away for disabled people."
"Nothing was very wheelchair accessible, lots of obstacles, and obstructions."
"Public toilets in Fareham itself are very hard to find but the centre's toilets are away from the shopping area and at the top of an incline making it difficult for anyone in a wheelchair."
Customer Experience
Pros:
"However, staff in the remaining shops do tend to be friendly and helpful."
"The best thing is being inside which is better than Whitley, like most shopping malls its suffers from a lack of shops in places. The staff are friendly and helpful."
"The only place thats any good is Costa very friendly service and very friendly service always nice to too sit for very nice coffee."
"I love it here because there is a more wide range of shops here! More designer or popular brands which I think are perfect for teenagers!"
"A pleasant shopping experience with many shops to choose from and just the right amount of security and staff to make you feel safe."
"My wife and I needed directions to somewhere and a nice girl with a high visibility jacket on couldn't do enough for us."
"Most of the service from the staff is very helpful and friendly and the public in the Mall are also friendly and well catered for."