Morrisons Reviews Summary

Staff and Service

Pros:

• "Particularly impressed with the staff. I had a large shrub which was difficult to manage and the manager helped me by serving me herself at a separate till."
• "The staff are always help full prices are OK and there's always plenty of offers on and the cafe is a lovely place to visit nice food and a great cup of coffee"
• "Checkout is a pleasure with staff that greet and talk to you."
• "Katy and Emily who served us were very polite and efficient, nothing to fault."
• "Staff friendly and helpful."
• "Staff are professional, friendly and polite, plus they make you feel welcome."
• "Staff are always polite, friendly and helpful."

Cons:

• "Shockingly understaffed, one poor woman trying to manage 8-10 self service tolls and three conveyor belts it’s inhumane."
• "Not enough staff to cover the self serve tills."
• "I don't like to be treated like a child infact I wouldn't speak to a child like some of the staff speak to the general public."
• "Horrible place to shop. Rude staff and products scattered all over but hard to find."
• "Every time I go in this store I find staff are rude."
• "Some staff very friendly, others struggle to crack a smile."
• "Staff need to be more courteous towards people yes we are in a pandemic but attitude need to change towards some of the general public."

Cleanliness and Layout

Pros:

• "The store is well laid out, very clean and tidy."
• "The store is well lit, clean and tidy with no obstacles in the aisle."
• "The toilets were immaculate!"
• "A well presented superstore for all your shopping needs."
• "Always found the shop pleasant to walk around."
• "This store is always friendly, clean and nothing is too much trouble for the staff."
• "Staff were lovely and friendly and it was very clean."

Cons:

• "The most dirty shop I ever been to."
• "Their freezers aren't working properly."
• "Never have enough stock, very, very short dates on fresh products."
• "There is always something smashed on floor, there's always milk spills everywhere."
• "No latex gloves or towels in petrol station for weeks now."
• "Freezers leaking water, not been mopped up."
• "Locks on toilet doors broken."

Product Availability and Pricing

Pros:

• "Easy parking, plenty of facilities on top of an almost unlimited range of products."
• "The cooked chickens are tasty and an easy option for a meal if you are tight for time."
• "Great food and products to buy, quite a nice price and a nice atmosphere."
• "Plenty of parking places: ATMs readily available, got what I needed at special price checkout was quick and I didn't have to queue for petrol - all good"
• "Prices are definitely reasonable."
• "The quality of food is excellent and there are always special offers on."
• "Always a good variety of stock. Fruit and veg are always fresh and never have any dodgy stock on the shelves."

Cons:

• "Would not sell me a Redbull even though I'm over 18 and had my ID."
• "1 star for poor management. So many times in the evening, there are just 2 or 3 staff members on."
• "Did not get half of what I wanted because of the new layout of the store."
• "Waste of time. Half the stock is missing."
• "This shop never seems to be fully stocked."
• "Don't know what's happening at Morrison but a lot of shelves and good part of the freezers are empty."
• "If you run a 24 hour store then make sure you have the special offers available for everyone and shelves stocked up."