Address: 85 Buckingham Palace Rd, London, SW1W 0QJ, United Kingdom
Phone: +442080641800
Rating: 4.4
based on 155 reviews.
Atmosphere and Setting
Pros:
"The space is fantastic! Very futuristic, lots of neon colors, feels like a black mirror episode in the good sense!"
"The whole place is very modern."
"The space (both physical and virtual) forms a cocoon around our minds and bodies... A playful society permeates these walls."
"The atmosphere is clean."
"The reception is very clean, simple and inviting."
Cons:
"Spaces are pretty tight as well."
Gaming Experience
Pros:
"The gaming was superb. Everything was working fine, there were no errors or delays."
"The games are varied and offer great enjoyment."
"So much variety and games, 55min slot was not enough time!"
"The games were great and the heat and slight rumble immersion was superb."
"Loads of world's to discover."
Cons:
"There seems to always be problems. The screen was black for like 10 minutes but then they fixed it."
"One of the funniest things we ever did in London! Very immersive experience, but games often got tangled up."
"25 minutes are shown how each game works with staff. This should really be demonstrated in the pod as opposed to in my time."
"Unfortunatly we seem to have had one of the unique issues... We spent most of our time in loading screens or in the dreaded black screen."
"Each game seems to have a long load in screen which can take around 5 minutes or more."
Customer Service
Pros:
"Each member of the team was so friendly and helpful. Full guidance given and additional help is available."
"The team were always at hand and helping us navigate and guiding us at all the checkpoints."
"As soon as we entered we were welcomed by friendly staff who explained the whole process clearly."
"Staff are friendly but the experience isn't great. Had issues from the start."
"The staff were incredibly friendly and enthusiastic, and the bar is very cool."
Cons:
"Also can't seem to get hold of anyone and I've left my car key there."
"However I would not recommend this experience due to the constant issues I had with the equipment."
"Don't bother going there if u don't have some sort of experience or idea of VR games."
"Not sure if just my goggles, but the experience was a little fuzzier and laggier than in Hackney."
"It's alright. Too expensive and even when tech glitches happen on their end they don't really do more than apologize."
Price and Value
Pros:
"It's quite pricey, you pay £45 per 55mins. But for the experience of trying it, I believe it's worth it."
"You points you score in the games can go towards your drinks but we only got £2 off ours but it’s a great idea."
"Great Experience VR at its best. Kill Zombies or just walk around. Loads of world's to discover."
"The points you get off drinks doesn't amount to very much from a 45 min session."
"Staff were attentive and made sure we were fully briefed on what to do once inside the game."
Cons:
"For me and my partner at a whopping £84 pounds for 55mins."
"The teenager’s loved this place so much so I had to take my son and his friends twice however we had to look for the lowest price which is at 9pm."
"For the price paid you'd expect to earn enough tokens for a drink, but the 1£ accumulated doesn't go too far towards the 7£ drinks."
"It was great experience to virtually play a variety of games alongside my husband... The only downside was we had some technical difficulties a few times."
"Very expensive for an average experience. A good idea in principle but a lot of improvement points to make it a great experience."