Hogshaw Farm & Wildlife Park Reviews Summary

Staff and Service

Pros:

• "Staff are super friendly and knowledgeable."
• "The young girl that gave a very interesting commentary about the birds was very confident & knowledgeable."
• "Your staff are lovely. Santa was so caring and really engaged the boys."
• "Really helpful and informative staff...extremely well priced!"
• "All staff are so helpful and always pleasant to chat to."
• "Staff were friendly and Farmer Christmas was fantastic."
• "Staff were really friendly and knowledgeable, especially those in the greenhouse area and the birds of prey show we watched."

Cons:

• "Reptile talk was very dull and uninteresting."
• "The keeper admitted from the outset that she didn't know much about them (reptiles)."
• "The member of staff was very knowledgeable and makes it fun for adults and children."
• "Some Mums chose to totally ignore them and let their children go in areas that would be unsafe for them."
• "I was a bit disappointed when we went to see Father Christmas that he had been advertised as having a real beard, and that the Father Christmas we met on the day was wearing a very clearly fake beard."
• "Cafe staff in the area with the soft play were quiet and disengaged."
• "Most disappointing...had bird show tickets for 13:00, after asking at 12:50 where the show was we were directed to the wrong area by member of staff!!"

Facilities and Cleanliness

Pros:

• "Everywhere is so well looked after and very clean."
• "The cafe is clean and sells a good variety of yummy food."
• "Good facilities, everything spotless and clean."
• "All of the enclosures were spotless and spacious. The animals seemed really well cared for."
• "Place was very clean."
• "The site is very child friendly, lots of toilets (very clean) sited all around the farm."
• "The farm is very clean and tidy, staff were really friendly."

Cons:

• "Place was absolutely infested with thunder flies and have returned home with them stuck in kids hair - nightmare."
• "The sandwiches are very poor quality bread with thin slices of cheese will not buy these again."
• "The cafe was a real state & the soft play looks like it all needs a good clean."
• "The 4 outside toilets were in a disgusting state with no hand towels left in the dispenser and used tissue and towels overflowing in each toilet."
• "The ‘rabbits’ activity involved one rabbit on a table in the place with the reptiles, no talk or information?"
• "The let down on this visit was in three areas: the indoor section with the bouncy castles, toys and play pits was disgusting."
• "Crusty sandwiches from the day before, crisp packets, spilt drinks that had dried due to not being cleaned."

Value for Money

Pros:

• "Excellent farm offering a full day of fun for all the family."
• "Excellent value for money too."
• "Lovely little farm and great value for money!"
• "Really helpful and informative staff...extremely well priced!"
• "We think it’s excellent value for money, especially compared to other places."
• "Fantastic place really good value for money."
• "The value for money was amazing."

Cons:

• "It does cost a lot to go to, but this may be for the animal upkeep. We did find it hard to afford paying for additional Halloween activities on top of the entrance fee to be honest."
• "Usually enjoy a visit here with my daughter but unfortunately got clobbered with very inflated entry price due to it being Halloween!"
• "Had we paid full price it just wouldn’t have seemed worth it."
• "My only quibble is that the 'accessible' toilet is actually not accessible by wheelchair-there is no ramp and a step up!"
• "We have been disappointed this year that they included all activities in the overall price, which was then increased, rather than giving choice as it meant that we paid for activities that we did not use."
• "Cafe quite expensive for what you receive."
• "Plus the restaurant was overpriced...two jacket potatoes and two teas, one coffee, £24.00!!"