Haven Marton Mere Holiday Village Reviews Summary

Accommodation Quality

Pros:

• "We had a lovely dog friendly caravan with carpets you don't usually get carpets in a dog friendly van."
• "Beautiful clean silver caravan really close to bus stop which was great lovely and peaceful even though we were near main road it was still quiet really well equipped shop thoroughly enjoyable stay it was our second stay and it was as great as the first."
• "Fresh clean caravans upon arrival in a secure gated village, welcoming staff to greet you."
• "Our caravan was located in a lovely culture de sac and the caravan was stunning."
• "A lovely caravan which was very well presented and cleaned to a high standard."
• "Our caravan was nice comfortable and clean."
• "Really nice caravans with plenty of space."

Cons:

• "The caravan was very dirty especially the toilet."
• "Inside caravan was dirty with mud and had dog biscuits and crumbs in cupboard and side of settee."
• "However caravan on arrival was disgusting."
• "Our caravan although had been sealed wasn’t very clean."
• "The caravan was not very clean, single beds were damp, curtains hanging off and food under sofa cushions and on floor."
• "The caravan was very tired as the table edges kept catching on clothing due to them being broken."
• "The caravan was a decent size and catered well. Does need a teatowel in the kitchen for guests to use and a shower mat in the bathroom."

Staff and Service

Pros:

• "All of the staff have been very helpful, understanding and considerate."
• "The staff are really friendly in the restaurant and the food is really nice and good portions."
• "The staff were always helpful and friendly."
• "All the staff members I had met with on the park were brilliant and made this a relaxing experience for our holiday."
• "Workers were friendly and we were close to major locations with cheap buses going to pleasure beach and tower."
• "Staff helpful and polite, definitely on for a return trip next year."
• "Front desk staff are polite and kind."

Cons:

• "We tried to speak to customer service to refund us but they were not very helpful."
• "We did complain but no one was bothered!"
• "When complained they were not helpful."
• "We asked to see the manager and was refused, we asked for alternative accommodation and where refused."
• "Had no help from staff whatsoever, and most of them were ignorant too."
• "Staff have a can't be bothered attitude with little to no help when asking to speak with a manager."
• "Other staff are obnoxious, impolite and arrogant."

Facilities and Entertainment

Pros:

• "The swimming pool is a nice choice for kids."
• "The complex is great! Love the restaurant and the arcade the lazy River in the pool is great."
• "The entertainment on the other hand was very good and it saved the holiday from complete ruin."
• "My toddler loved the arcade, the staff are an absolute joy, friendly, hard working and happy to assist."
• "The activities are good and fairly priced however they fill up very quickly."
• "Good entertainment, efficient service at the bar."
• "Kids loved the free football and sports activities."