Slug & Lettuce - The O2 Reviews Summary

Service

Pros:

• "Our servers were Latha and Megan, they were incredible, from the second we sat down they could not have been more attentive."
• "Abed is such a lovely guy. He listened to our requests and served us very well."
• "Service was quick and efficient with a smile 😃 which was great to see."
• "Staff are always lovely and friendly whilst providing fast service."
• "Thank you to Rohman for making such nice drinks, thank you to Anton for his menú suggestions and thanks to Megan for her attentiveness and top service at the table."
• "Staff are very friendly and helpful, one of the servers saw that I use a walking stick & directed me to the lift instead of me having to use the stairs."
• "The staff were extremely helpful and welcoming."

Cons:

• "No ordering at the table, and it took ages to get served as I didn't have a cleavage."
• "The staff didn’t care. Apparently waiting an hour for food is completely acceptable to them."
• "Took nearly an hour to receive our food after asking multiple times."
• "The person taking the order either didn't hear or didn't listen."
• "The last staff member who took our order at the bar (no table service) looked like she'd rather eat wasps than serve us. What a miserable, unhelpful woman!"
• "Shocking customer service, cold food."
• "Terrible service not one person acknowledged the mistake and said sorry."

Atmosphere

Pros:

• "Compliments to the management for playing music matching the event on in the arena. Made for a great atmosphere."
• "Beautiful cocktail bar with a great party atmosphere."
• "The music and atmosphere was great especially coming up to Halloween with decorations to fit the theme!"
• "LOVE this place. Great atmosphere, great music, great service."
• "The atmosphere is generally relaxing and have light music to relax with while you chat."
• "Really good atmosphere and great service from Hamim!"
• "Good atmosphere and good vibes."

Cons:

• "Pre booked tables are upstairs, lacking in atmosphere."
• "Music in the afternoon was way too loud."
• "Once the concert at the O2 started, the venue itself became very empty with little vibe."
• "The music was so loud that we had to shout out with a megaphone to communicate with each other."
• "Can get busy at certain points and music louder which can make unpleasant on a rare occasion."
• "It was so loud that everyone had to shout at each other, both staff and customer interactions included."
• "The atmosphere was buzzing the dj was great."

Food & Drinks

Pros:

• "Food has changes slightly from when we last visited, portions on breakfast smaller, but still filling."
• "The new menu was gorgeous! Particular like the new calamari bites in the “picky bits” section."
• "Our meals were freshly prepared and cooked to order, they came out from the kitchen hot & we had decent portion sizes."
• "Food is fairly priced and decent, however they were out of the one platter we wanted."
• "Best brunch we’ve had in a while with a variety of drink and for london it’s very affordable."
• "The food was amazing, drinks were lovely I thought the whole thing was reasonably priced."
• "The food was delicious, especially the vegan burger and nachos."

Cons:

• "Food took ages, but was alright quality when it came."
• "Both of us ordered the vegan pesto and it came out with parm cheese shredded on the top."
• "The 'boujee' cocktails are so good too if you want to really treat somebody."
• "We ordered smothered chicken...it was cremated more like. Really tough and chewy."
• "Didn't have 1/3 of the food we wanted in stock, didn't have wine in stock, was served a glass with lipstick on."
• "The food was tasteless, the halloumi was not grilled, the service was rude."
• "The food portions were small and seemed like a starter rather than a main."

Management & Organization

Pros:

• "The area provided was perfect for the team day out."
• "Nicely decorated. Lots of seating and nice booths."
• "Get the app to beat the queues at the bar and not have to leave your table."
• "The staff were very accommodating and friendly."
• "The staff are very friendly and accommodating."
• "Becky was very friendly and helpful and made sure we was okay and had everything we needed, lovely lady credit to the company."
• "The customer service was outstanding."

Cons:

• "We prebooked a table and been told to go upstair to get our table but we waited more than 10mins in front of the hosting area."
• "The queue for the bar was quite long and because downstairs staff weren't wearing uniform, it was hard to tell if there was anyone else available on the floor to help us find our booked table."
• "Inside it was disaster every table were filled with glasses plates left over food."
• "You will queue aimlessly at the bar."
• "Got seated at a dirty table and was then told we had to order at the bar."
• "Absoulte disaster. We pre-booked our table a month ago and waited 25mins in a que to be seated."
• "Wanted to sit upstairs, due to mobility issues, used the lift to get up to the first floor only to be met by a rude member of staff who stated that upstairs was closed."