H2O Car Valeting - Bullring Reviews Summary

Customer Service

Pros:

• "Always a pleasure coming down to H2O the customer service is always 10/10 and the result of the car washing is perfect also!"
• "They are extremely polite, professional, and most importantly, friendly."
• "Phil and Carl are both incredibly friendly and happy to help."
• "Great customer service and an awesome job on my car."
• "The service here is second to none!"
• "The best customer service I have ever received."
• "The customer service is amazing the workers always take time out to take care of the customers, and they try to go above and beyond nothing but perfection."

Cons:

• "Tried to contact them via email but no response."
• "Granted, at the busier times I may have had to wait longer than initially told."
• "Poor customer service! and very rude staff! Im not coming back again."
• "Customer service in Birmingham wasn't that great didn't explain clearly about products & service included."
• "Overall terrible experience and customer service."

Cleaning Quality

Pros:

• "They cleaned up all the dog hair and the car was spotless."
• "We left a very mucky car with mud and dog hair, with doubts that it could be cleaned in 2 hours and 90 mins later we came back to something that looked like it had just rolled out of the showroom, down to the finest detail."
• "The quality of the valet was fantastic, I haven’t seen my car like this since I purchased it."
• "I feel like I drive home in a brand new car each time."
• "The finish and attention to detail is the best I’ve seen in valet service in Birmingham."
• "The quality of clean and shine after your car is washed is on a different league."
• "Really amazed by the standard of the valet. I have never seen my looking as good."

Cons:

• "They damaged my passenger seat in my e-class so much that it didn't go into up right position."
• "They hadn't buffed the wax to the paint work probably either."
• "Paid a lot of money for a very average job in all fairness canter console was not touched at all and the doors weren't looked at either."
• "Carpets and rugs soaked and now making the car smell badly, HD wax not applied properly to the main body aside from the bonnet, watermarks left all over."
• "The arch liners were still dirty and full of dried on leaves."
• "Interior wasn't done proper, stains on chairs from their detergent, didn't wash the roof, wax marks on the car which got hardened and was hard to remove."
• "Lots of brake dust and grime still left in between the wheel spokes."

Value for Money

Pros:

• "I’ve certainly got my money’s worth out of the sub as I have been using the service nearly every week since signing up!"
• "You get what you pay for, come to the professionals."
• "It may seem expensive at first glance but you save so much money compared to if you did the equivalent clean in a basic car wash."
• "I will definitely never let anyone one else touch my car again. Worth every penny!"
• "You get what you pay for and more."

Cons:

• "I was then informed it was £5 more for a big car!!!!"
• "Very poor service Get same level of a wash from a supermarket automatic car wash."
• "Paid £196 for the Ultimate pamper Paid a further £200 for interior leather treatment + machine polish of the vehicle (which was a fair price) Arrived to pickup the vehicle, door seals were still dirty."
• "Not impressed having paid £85 for a wash and wax. The wax was half done and makes the exterior look worse than before."
• "Expensive and you still have to pay for parking on top."
• "For the price they charge the level of service didn't justified it."
• "£47 is a lot of money compared to the usual £10 car washes I go to who do an immaculate job."