Address: 3 Reading Arch Rd, Redhill, RH1 1HG, United Kingdom
Phone: +441737773232
Rating: 3.7
based on 149 reviews.
Customer Service
Pros:
"Always a fantastic service from everyone at Bubbles Car Spa."
"I mentioned a very minor problem that I had with my previous visit and ‘Warwick’ the owner, looked at my query and without hesitation offered a free clean as gesture of goodwill!"
"Lovely hot cup of tea whilst I waited in the warmth, 10/10."
"Dominic in the cafe area is such a friendly face to all and a real asset to the business."
"I must say what sets this place apart is its staff, not only do you get a good car wash but I have been using Bubbles since 2010 and they have had a frequent turnaround BUT every member of staff I have encountered has been helpful, polite and all around lovely!"
"5 stars for the professional and helpful staff - fantastic customer service!"
"The staff are always pleasant and polite."
Cons:
"Always too busy to use with queuing cars on the road. Only managed to use it once in two years."
"The water they use smells like its straight from the sewer and the staff are just so rude!"
"Staff too busy chatting and smoking to give a toss about cleaning the car."
"However it now appears to be under new management and the 'service' is terrible."
"They need to move to a bigger place or get more staff."
"I mentioned this to the staff and was treated with disdain."
"Shame the newer rude and lazy staff have ruined it."
Cleanliness and Quality
Pros:
"They always do a great job making sure car is fully clean and go above and beyond."
"A favourite car wash of mine. Been bringing my car here for over a year now and they've always done a cracking job."
"What an excellent service! They work their socks off, manually soaking, foaming, washing the exterior before the car is put on a conveyor that takes it through another spraying and rinsing auto process."
"For £8.00 my car was washed and was gleaming, I was so pleased with the result."
"The staff are amazing and they offer the best service."
"Always coming back here to get the car washed - good price, great service, Dominic in particular takes a lot of pride in his work and does a fantastic job."
"The best clean my car has had since I took three hours to clean it myself."
Cons:
"The car was as dirty when it came out as when it went in."
"Absolutely appalling, £35 for a dirty car full of stains and drips on the outside, barely used the hoover on the inside."
"Paid £30 for an inside out wash but the quality of the interior clean was not very good."
"Car interior still dirty, rushed job, had to clean it myself."
"Few time I left with some stains left on the front windscreen, no vacuumed under the passenger seat."
"Car went in with dirt, came out with scratches."
"The outside of the car was very clean apart from the alloys which had clearly not been washed properly."
Value for Money
Pros:
"Costs are very reasonable as well, less than many other places."
"If they have a special on car washes buy it to save money in the long run."
"Get a card to earn a free wash."
"Don’t be put off if there is a queue, they’re very efficient and you’ll be in and out in no time."
"It is great to get out of your car and sit in the American style diner, have a coffee while waiting for your car."
"Excellent service my car is always spotless when I visit for a car clean inside an out and if I’m not happy with the cleanses off my car they are more then happy to go over it and that what I call excellent customer service."
"Basically easiest and best car wash I've used."
Cons:
"Not worth the money at all and I won’t be going back."
"It's honestly the most disastrous visit to a car wash I've ever had and I will most definitely not be going back."
"Watch the prices! Expensive and seem to charge what they want and prices don't relate to the signage on the premises."
"They had increased the price of my usual clean from £17 to £25, but then charged me £30 saying it was to Hoover the boot and refused to refund it."
"For £18 it's a big rip off."
"They decide to quote me MINIMUM £80!"
"The clean is ok but definitely overpriced!"
Management and Policies
Pros:
"Fantastic to see local car wash, adhering to social distancing rules."
"Under new management and what an improvement."
"Great car wash, never seen anything like it with the conveyor belt wash, with jet spa to rinse then gigantic air dryers."
Cons:
"Avoid this place at all costs, they have removed the prices from the entrance to the car wash."
"If this the way they intend to continue, they have lost my custom."
"Expensive and poor attention to detail is NOT a good combination."
"Really inconsistent pricing, the last 3 times I have been charged 3 different prices and when I questioned it I was told it depends who serves you?!"
"Beware! I had my car repainted…needed it urgently to go to a wedding. Bloke turns up an hour late, aggressive, unapologetic very unpleasant to deal with."
"The thing I really hate is wasting my time driving somewhere to have this type of thing happen. Just change your status on Google business to show you’ve closed early and save yourself from unprofessionalism."
"Clearly under new ownership, I've noticed when I drove in that they removed all signage with the prices so you get charged whatever they feel like."