IMO Car Wash Reviews Summary

Quality of Car Wash

Pros:

• "Its a good car wash, reasonable prices, better if you use the app."
• "They do a good job. And i like it how quick they are but it is still a automatic carwash and prices for it should be more cheap. But at all very happy with they service."
• "Always a fantastic car wash here - definitely somewhere I’d recommend."
• "I have to be honest, always concerned about automatic car wash places, just thinking it will be like petrol station car washes. To my surprise 100% the best car wash."
• "Small compare to other IMO branch without vacuum facilities. But service was quick and staff were attentive and provided a quick n excellent wash."
• "Great service and value for money."
• "Best car wash service I've ever been to and I've been to a number of car wash services."

Cons:

• "Paid £7 for a car wash car come out still with dirt over it."
• "The machine doesn’t even clean your car properly it barely touches your alloys for example."
• "Went for their top (most expensive) exterior wash and it didn't even remove the bug splats or all the cobwebs from the wing mirrors."
• "The wash itself was poor standard - old technology machinery and loads of dirty streaks left on the car."
• "The alloy wheels were not jet washed properly. The car wasn't purposely dry and in left with water marks."
• "i got the ultra hd car wash and its not worth it at all. rims were still dirty as if they had not even been touched."
• "Very disappointed went there with my new car expecting the machine to be scratch free as it says scratch free it came out with many scratches."

Customer Service

Pros:

• "Arriving I had no idea what to do friendly guy explained the whole process."
• "1 man that took my payment was really nice."
• "Here staff are great and very professional."
• "Read some bad reviews, so I was pleasantly surprised at the level of service. All very friendly and explained what I needed to do when entering the car wash."
• "Have used this car wash on and off for the last few years. Bez and team are always friendly and efficient."

Cons:

• "Useless. Randomly closes in the middle of the day."
• "One of the members of staff, I’m assuming the manager? was extremely sexist."
• "Terrible customer service from some of the staff and manager But at the same time, some of the staff are SO lovely too."
• "Not the best, I get free monthly vouchers to go to this car wash with my car insurance out of the 5 times I've been here, I would say I've had issues at least 3 times, staff not friendly come across as aggressive and unapproachable."
• "The rudest person i have spoken to in a long time. he’s so condescending! Tall man with darkish hair!"
• "The workers were aggressive and intimidating."
• "The staff were extremely rude, I nearly passed out from fear, I was shaking, I felt sick and they were just shouting at my ‘why did you press your breaks can you not read the sign!!!’."

Pricing and Value

Pros:

• "They’ve recently launched an app which means you can bulk-buy a number of washes for use over a 90 day period."
• "There are a lot of programs to choose from with a range of prices."
• "Very reasonable prices and my car came out much better than she went in."
• "The price is suitable and very appropriate for the federal of car wash you get."

Cons:

• "Just buy today one Ultra HD program and the screen inside tunnel the screen show that they actually wash my car with one considerable cheaper program."
• "Over charged. When challenged...there comes the most rudest answer and threatening body language."
• "Very expensive seeing as its automated £6-£12 and £15 extra to get inside cleaned nearly £25 for a full in and out...not great value."
• "Quick and easy way to get car washed but keep eye on what wash you are getting and price you are paying as advertised price is out of date."
• "They charged me £20 to clean the inside of my car and all they did was hoover and wipe down the interior with a dirty damp cloth."
• "I think I was ripped off as paid £35 for what they said was a mini valet and have been happier with results at other places where it has been more than half the price."
• "Very high prices and keen to up-sell to more expensive options."