Address: 8 Carlton St, Bolton, BL2 1BT, United Kingdom
Phone: +441204524252
Rating: 4.1
based on 177 reviews.
Venue
Pros:
"An amazing venue, everything is so grand and luxurious, from the decor to the lighting and the spectacular bridal entrances that take place."
"Nice open aspect to the entrance hall, leading to a grand staircase - great for photos."
"The halls ooze with sumptuous style."
"This venue has a very nice interior for photoshoots and entrances for couples."
"Wonderful specious venue with good access routes to the motorway."
"Absolutely amazing ... my daughter wanted the best venue for her special day and the team at Bolton Excellency gave us and our guests a day to remember! The decor was awesome and the food was out of this world."
"One of the nicest venues I've had the pleasure of visiting for a traditional Asian Wedding."
Cons:
"Unsafe building (just look at the falling roof and leaking rain water over guests’ heads)."
"Sadly there is no air conditioning in the venue, nor any fans."
"The venue needs a full refurbishment, a deep, deep clean will not work."
"There's too much going on lighting is very dark for pictures, stage looked like a jungle."
"Looks like an old abandon factory from outside, i was shocked."
"Awful overrated place... Saw two rats in main hall."
"Liked it however its always v dark in the hall for some strange reason."
Service
Pros:
"The service from the team was spot on especially Mo."
"Each member of your team was extremely professional, attentive and friendly throughout."
"The waiters here were amazing as they never complained and did whatever you said no matter what it was."
"Attended my best friends wedding here and the service was amazing."
"The management and staff where very pleasant professional and polite."
"Excellent venue, staff very helpful, friendly and committed, Nothing is too much for them they really work hard on Saturday."
"The service given was outstanding all the guest loved how organised everything was by the team."
Cons:
"I was surprised that a catering staff came to our table about 4 times asking if he can take back some dishes even we haven't finished eating."
"One main staff girl was rude. The toilets were disgusting with leaking water."
"Hall was nice but service and management are very unprofessional and rude."
"Food was disappointing, horrible and lack of service with waiting staff."
"Very disrespectfull staff very rude and arrogant."
"Extremely unprofessional and rather abusive."
"The worst ever staff experience I have had in my life attending a wedding."
Food
Pros:
"Food was excellent also."
"The food and service was impeccable."
"Food (which we taste tested) was delicious (and piping hot)."
"Delicious food served piping hot inside and then desserts afterwards too."
"The food is absolutely delicious."
"The food was amazing and delicious."
"Food was delicious, fresh and plentiful."
Cons:
"The food was average as was the service and the toilets were rank."
"Food was average... There are better venues."
"The cakes were not very appetizing at all. They had the 'freezer' taste to them."
"Food service was very bad they don't want give any food look like saving food by plan."
"Food was cold and served VERY LATE, and the foods that had been paid for were not all on the menu on the day."
"The Very bad food in the catered wedding, heard all great things about this place, but had the worst experience of the main course handi, karahi dishes."
"Worst experience I've had today, raw undercooked food."
Management
Pros:
"Everyone at the Bolton Excellency showed us the highest level of care and professionalism."
"Management were fantastic in looking after us in the weeks before the event, really professional and supportive throughout."
"The manager and organisation staff were fantastic in accommodating what we wanted, the day itself was perfect."
"The management and staff are super professional with excellent people skills."
"It was a complete privilege to have met all the wonderful staff there."
"The manager Turaab was fantastic and accommodated all our needs and was flexible with external requirements."
"The managers and the staffs are amazing and while having an excellent quality of food, they provide extremely good level of quality service to satisfy their customer."
Cons:
"The communication to try to sort this out has been atrocious."
"No compensation/refund paid months later despite agreement and numerous (ignored) attempts at contact."
"The excellency as a whole company have acted unprofessional and utterly rude about this whole situation."
"The manager at the venue ruined the whole experience of my brothers wedding for me."
"Very unprofessional attitude from members of the staff."
"They will take your money then cancel your wedding and you will be left with nothing!."
"The management of staff is shocking, their attitude after they have received the money is appalling."
Parking & Accessibility
Pros:
"Good parking for guests and easy to get to from the Motorway."
"Parking was no issue."
"Location close to Motorway."
"Our 600+ guests were all absolutely astonished with this gem of a venue which has just been renovated to excellent standards. All guests commented that the Food is the best they ever had at a wedding."
"The front side of the venue features a garage door and of course the main entrance."
"Huge Hall good set up for bigger wedding."
"The Stage/Main seating area is quite large and can hold well over 200 guests."
Cons:
"Car parking was a pain, misleading, most guests ended up paying for parking."
"We had some issues with parking but usman sorted that out straight away."
"All my hired vehicles got parking tickets outside the hall on a Sunday night!"
"Parking not easily accessible."
"Venue does have a off site car park which is a couple of minutes walk not ideal."
"Super rubbish place been there for marriage they point the parking spot and give us direction for parking so we park, as we start food someone came in and told guy issue parking ticket you park wrong place."
"This company constantly break the law by letting off extremely loud fireworks after the 11pm which is against the law."