One Stop Cars of Manchester Reviews Summary

Customer Service

Pros:

• "Jasmine lovely polite young lady explained everything to us."
• "Jasmine and Oli were really helpful. No pressure."
• "Staff all friendly and helpful."
• "The communication and customer service was brilliant, especially from Jasmine who was the main lady we spoke with."
• "Jasmine couldn't have been more thorough, she gave me lots of information in the first phone call."
• "Jasmine was exceptionally friendly and nice and was not remotely pushy."
• "After collecting then car, Lee then followed up with a courtesy email to check everything was ok and we were still satisfied."

Cons:

• "All the employees have a really bad attitude towards their customers."
• "And have heard nothing since despite numerous attempts to contact."
• "When I called up and asked about warranty and being reimbursed for some of these repairs I was told its wear and tear and they accepted no responsibility."
• "Went in to get a refund as the car is not fit for purpose, and guess what ‘nobody in today who can issue refund’ absolutely awful experience."
• "This place has really bad customer service."
• "Worst place I've ever come across DO NOT BUY OR FINANCE ANY CARS FROM THIS COMPANY."
• "Heed my advice and avoid like the plague."

Car Quality

Pros:

• "The vehicle has come out with a full MOT including all advisories actioned."
• "Very satisfied with the car we have purchased, definitely will be returning."
• "Would definitely recommend One Stop, the customer service is fantastic and the car is great!!"
• "The process of preparation they carried out on the car is phenomenal as it is absolutely faultless 6 months in with 10,000 miles."
• "The car arrived via a transporter, so the mileage was as advertised."
• "The car was immaculate inside and out and runs like a dream!"
• "The car itself upon first viewing was in top tier condition and well presented."

Cons:

• "However my perception changed completely when 5 months after buying my car from them when without warning the engine essentially wrecked itself whilst on the motorway."
• "Had nothing but problems with it since. Battery went within a week and had to replace."
• "Having only had the car about three weeks the clutch failed and I had to pay for a replacement part."
• "The last 3 months has only caused me stress. Please think twice before get a car from onestop!!"
• "Bought a right fix from this place 6 months back."
• "The day after purchase I noticed a scratch which had been repaired badly."
• "Less than 12 months later the car needs a new tracking rod, new clutch and new drivetrain."

After Sales Support

Pros:

• "We did have a slight problem with the car but Jasmine sorted it out quickly and efficiently."
• "Lee who deals with after care went above and beyond to resolve issues with car."
• "Just had an issue with alternator phoned Lee who got my car booked to the garage, replaced my alternator & battery within a day."
• "I've since popped back to have the cigarette lighter fixed (minor issue) and it has been fixed with no fuss and of course no charge (3 month warranty)."
• "Picked up our new car yesterday, have dealt with Jasmine from start to finish and she has been an absolute pleasure."
• "Lee gave me lots of advice about dealing with the sellers of my previous faulty car and was very patient with me and always answered my silly questions!"
• "I Bought my first car and from start to finish the service and communication has been excellent."

Cons:

• "Had to take my car back 4 times for the same problem to be 'fixed' whilst the car was under warranty."
• "Since writing my review, I have been promised I would be reimbursed for any monies spent on servicing and repairing the car as it had not been serviced, despite having a service stamp. One Stop have failed to pay me so I am currently taking legal action to claim around £1250."
• "I am really disappointed at the lack of support."
• "*edit* I reported a fault with the car within two weeks of buying the car and the fault has been dodged for months."
• "Purchase a bmw from this dealership but had to give it back due to insurance. Manager LEE charged me £750 for returning the car."
• "Shocking experience! Lots of faults with the car I purchased from them."
• "Worst experience I have ever had when trying to purchase a car."