Spice Lounge Reviews Summary

Customer Service

Pros:

• "The gentleman here 'Khan' has a very welcoming vibe and would go the extra mile for customer satisfaction."
• "The service was so good and the food was delicious."
• "Owner liaquat was friendly and gave complimentary food."
• "Customer service from the Scottish worker, I think his name was khan. Was amazing."
• "Liaquat went above and beyond with his service and was really trying hard to ensure we got the best service."
• "The lad with the ‘Boss’ jumper was genuinely caring and checked in on us throughout the meal! 5* experience."
• "The service is great staff are very polite always look after us whenever we visit."
• "We had the Nutella paratha as well which was enjoyed by our little one."

Cons:

• "When i asked they excused that the rates were changed due to inflation."
• "Sorry dont offer with deliveries. Other times you go and order in the shop and they say its for phone orders."
• "Ordered second time and the service was poor first time."
• "I felt anything I mentioned anything it fell on deaf ears."
• "The owner is really rude, shouts at his workers which becomes very awkward and uncomfortable to be there."
• "The staff member serving was very rude and had an attitude."
• "The food was nice but the manager's behaviour with his employees was terrible."
• "Basic taste at best and shocking customer service, delivered the wrong Nann that I ordered."

Food Quality

Pros:

• "The food was delicious, the biryani was amazing, and my most favourite meal was lamb chops!"
• "Desi ghee paratha with mind blowing omellete. Best omellete so far in birmingham."
• "The breakfast was amazing, and the kharahi was the best."
• "The achari was delicious and the Naan was fresh and tasty."
• "Tasty authentic food at great prices."
• "The food in this restaurant was outstanding and so was the service."
• "We really recommend this place to everyone who is looking for some delicious fresh meals."
• "Fantastic food! The entire experience, from beginning to end, was fantastic."

Cons:

• "But was fairly spicy. I enjoyed but was too spicy for the rest of the family."
• "Ordered to lamb biryani just to try. It was lamb curry mixed with colourful rice and one can easily taste that lamb curry has been mixed with rice."
• "The food is a mixed bag. When i order the chops they are pre soaked in some flavour."
• "Sometimes you get a good amount of meat other times you barely get any."
• "The samosas are shop brought and not made here just so you know and were large last year now they are really small."
• "I ordered keema karelay and lamb biryani last night. At 2am i woke starting feeling sick 5 times since 2am."
• "They are stupid liars and every time they give less roties."
• "The food was nice but the manager's behaviour with his employees was terrible."

Value for Money

Pros:

• "Came her for lunch and took advantage of the lunch deal which is £5.99 for any curry plus 2 naans."
• "Passing by this little gem thought I'd go in they had just started doing English and desi breakfast at half price offer."
• "Great food for a reasonable price. We visit almost once or twice every month and have always found the food to be great."
• "The prices were reasonable and the portions offered really good value for money."
• "If you come here you have to try it great staff and great quality food and service."
• "Food service everything was 10/10 honestly best food in Birmingham defo coming here again."
• "Amazing place atmosphere customer service. The food was just as amazing as well."
• "The food was so good. Also, thank you for the free biryani. I have been there once and it was so good that i went again."

Cons:

• "Worst experience ever. Charges me more than double compared to what is written on the menu card."
• "Ordered second time and the service was poor first time i had a delivery suppose to get a drink with my meal but didn’t receive it."
• "The owner runs around screaming and forces everyone who comes in to write a review while watching them do it."
• "Waited 20 minutes 4 lamb Dhansak rice peas 4 roti when got home lamb wasn't lamb but mutton full of bones and roti broken and burnt."
• "This place has gone down hill in my opinion,, ordered a small mixed grill for £11 and all the meats tasted like they was dry and reheated."
• "Just ordered a takeaway and collected for the 1st here and have to say we all were very impressed! Food was beautiful and the staff were really friendly!"
• "Excellent service excellent food enjoyed it so much staff were so friendly and helpful and to top it all the price was absolutely a bargain."
• "Used to eat here a lot but it's been cash only for so long now haven't been able to eat there in a while."