Toprak Restaurant Reviews Summary

Customer Service

Pros:

• "The lady was soooo polite and attended to us so well!"
• "The waiter who take care of the floor is an absolute credit to their business."
• "Very friendly and attentive staff."
• "Staff were polite and friendly and food was great."
• "The staff are very friendly and accommodating. Always a pleasant experience."
• "Really accommodating, friendly and nothing was too much effort."
• "The customer service was brilliant, the actual interior of the restaurant was luxurious and pleasant, the food came quickly and it was delicious."

Cons:

• "Spoke to the 'manager' who didn't take the whole situation seriously."
• "Reported to management. Owner came up to see us, couldn’t even talk in English."
• "Horrible customer service. The waitress who served me was very rude and argued with me and my friend."
• "Very unhelpful and rude customer service."
• "she took the plates away and came back to and said the owner want to talk to you and I said I really don't want to talk i just want to pay and go,a minute later a guy with a white apron came toward me and asked what was the problem and he was so defensive and so rude no apologies what's ever and walked off."
• "Service was absolutely rubbish the lady was frustrated while taking our order wanted more but rushed me while ordering."
• "Extremely rude waitress. Long waiting time for substandard food."

Food Quality

Pros:

• "Authentic Turkish cuisine at it's best."
• "The food was fresh and tasty."
• "The food was mouthwatering and I had a great experience."
• "The food was great 🎉 kudo's to the chef."
• "Exceptional mezze in Luton great service and staff and unbelievably cheap for great quality."
• "And the food, well, out of this world, such beautiful vibrant flavours!"
• "The Hummus is honestly one of the best I've had from any place, unbeatable."

Cons:

• "The bread was also stale and hard."
• "The food was either overcooked or undercooked."
• "Food was cold and bland."
• "Bland food. Steak was over cooked asked for refund on a meal and still got charged."
• "Chicken wings were under cooked, the whole experience was a waste as my other half's food was bland."
• "the meat weren't fresh at all it was very smelly, rice and pizza was very salty."
• "The chicken wings were not cooked properly as we could spot blood."

Atmosphere & Decor

Pros:

• "The actual interior of the restaurant was luxurious and pleasant."
• "Traditional place with nice seating area."
• "They do nice coffee and Turkish tea with the place itself being relaxing and comfortable."
• "Clean and fresh environment."

Cons:

• "This place is not child friendly and the staff member was very disrespectful."
• "Wasn't very welcoming as we just walked in and sat down."
• "The place is pleasant but the food is very undesirable."

Value for Money

Pros:

• "The food was great and reasonable value."
• "The bill was reasonablish."

Cons:

• "Very expensive for the quality."
• "Small portions and high priced, not worth it."
• "They are serving cheap donner in a traditional Turkish restaurant at an extortionate price."
• "Really poor value for money would not recommend."
• "the price is extremely high which deos not cover up to 4/5 people as the food were soo little."