Reina Kitchen Reviews Summary

Food Quality

Pros:

• "The lamb just melts in your mouth and the combination of flavours are truly amazing."
• "Such good food, the meat is tender and flavourful."
• "Food served generously and really tasty."
• "The food was very delicious with authentic flavours."
• "Absolutely massive portions of tasty Turkish food."
• "Amazing food, we had sea bass and octopus casserole. Beautifully presented and very tasty."
• "The İskender meal sent me back to when I was young eating traditional homemade meals."
• "All of the food, even down to the rice which was made of bulgur mixed with lentils, was of an exceptional mouth watering quality."

Cons:

• "We ordered two lamb shish kebabs to takeaway... it was quite fatty, the salad was pretty poor."
• "The food was very underwhelming, bland and the fact they serve it with bulgar wheat adds to the dryness of the dish."
• "If you have a gluten or dairy intolerance this is NOT the place for you there was a option of 6 fish dishes which had to come plain."
• "My octopus casserole was exactly the same flavour as my wife's chicken casserole, the octopus was tender, but very little in the dish."
• "so disappointed... don't understand why I got rice ? The best bit missing. I can't order again now... SO SAD."
• "After being a regular since they are open I am now utterly disappointed and I will not be going again."
• "Bad customer service really rude staff they don’t even check on, I waited long time to be served and waited longer for my food and the food was not that good."
• "The high cost prices are not reasonable."

Service Quality

Pros:

• "The staff are really welcoming and it’s a lovely comfortable atmosphere."
• "Staff very attentive and accommodating."
• "Very friendly service, thanks for ataying late."
• "The way the staff work (front and back house) was quite incredible to see."
• "Superbly prepared food, tenderly cooked and flavourful. Good portion size and service."
• "Thank you for a wonderful dinner! Really appreciated the great service."
• "Waiters were very helpful and friendly, and gave great advice on what food to choose."
• "The staff were cheerful, attentive and very informative."

Cons:

• "Half our order was missing and when we called we were met with nothing but rudeness."
• "We ordered our starter and main at the same time... had to wait 30mins for our starter and over an hour for our main course."
• "Service was very slow. I went with my other half on a Saturday evening. It was very busy but we waited over an hour for our food."
• "Booked this restaurant 3 months ago... waited 45 minutes and no one had been to even take a drinks order."
• "We had it booked for months... an hour and half went by our food still hadn't arrived. Very disappointed."
• "Excellent Turkish food spoilt by a very grumpy and unsmiling waiter."
• "Bad customer service really rude staff they don’t even check on."
• "Had to ask 3 times for table water, asked for some sauce for daughters meal and had to go to the bar to get it as clearly forgotten."

Ambience and Decor

Pros:

• "It’s a lovely comfortable atmosphere."
• "Clean, spacious and great ambience."
• "Beautiful decor. Thanks so much."
• "The restaurant was furnished well with a fancy yet comfortable vibe."
• "Incredible good traditional Turkish food with a lovely upmarket twist."
• "The atmosphere was lovely 5🌟 Service 7🌟 Food 7🌟"
• "Great atmosphere and superb staff. Restaurant was clean and comfortable."
• "Contemporary and casual atmosphere with friendly service."

Cons:

• "The place could use a refresh decor-wise, but you'll be too busy stuffing your face to care."
• "Fully booked restaurant though and sat us by the walkway so not much social distancing for me and my pregnant friend."
• "I'm afraid that the Effe beer wasn't to my taste and didn't agree with me, being very fizzy and to my taste buds - tasted of washing up liquid."
• "The traditional Turkish dishes are really very good... But when the kitchen switched on an extraction fan, the loud droning noise ruined our enjoyment of this place."
• "Step inside and it is impressive. The food is great and the people are nice, polite and friendly."
• "Tables packed very closely together. If you have mobility concerns, ask for a downstairs table."
• "The place was noisy and so busy that the waiters were running everywhere!!!!"
• "Food and service 5 star only thing that spoilt the experience for me was how noisy it was. We couldn't hold a normal conversation."

Value for Money

Pros:

• "Absolutely massive portions of tasty Turkish food. Excellent value."
• "Great meeting friends for lunch as the menu is less than £12/- starter and main."
• "Lunchtime menu offers paired down selection of meal options... also price for 2 course lunch menu is great value."
• "We had enough food for two with a decent bottle of wine. And just to top it off the price was more than fair."
• "Really friendly service. Beautiful decor. Thanks so much. Great portions."
• "Really good food, with ridiculously generous portions!"
• "The only minor downside was that service was a bit rushed, which, given it was an 8pm booking and the restaurant was half empty when we left, made it seem we were on a conveyor belt."
• "I was informed that they don't allow more than 2 children on a booking. What sort of stupid rule is that; so two couples with more than one child each cannot visit your restaurant??"

Cons:

• "Be careful at the check-out! Some articles come out of nowhere! Used to come here as my fav turkish restaurant until they overcharged me."
• "The high cost prices are not reasonable. Excellent staff service."
• "It was very expensive for what we had, and we wouldn't return sadly."
• "We wanted to order our starter and main at the same time... Why not write orders down since you're a modern and expensive restaurant."
• "The food was ok but the portions were small - prices are quite steep."
• "Have been to better Turkish restaurants that sell better food with lower prices. Plus in other restaurants the Turkish Tea is complimentary."
• "I feel the desired not to turn away custom is detrimental to the service offered."
• "We still don’t understand how they arrived at the amount we paid, we were just glad to get out."