Martin & Co Camberley Lettings & Estate Agents Reviews Summary

Customer Service

Pros:

• "EXCELLENT customer service, super friendly staff and manager top top lad."
• "Couldn't be happier with the service!"
• "Always professional, polite and good at getting back to you."
• "Very professional and efficient service."
• "The whole team was extremely professional and were always on hand to answer any questions promptly."
• "Finally, a company who understands the true meaning of customer service."
• "Martin & Co Camberley has an amazing customer service, you'll get fast response in every inquiries."

Cons:

• "The biggest liar I have ever seen in my life. Greedy bastards."
• "We wasted 5 days of our time, including numerous phone calls to this Agency, who did not get back to us, despite saying they would."
• "Very disappointed in the communication abilities of this Estate Agent."
• "Good properties for sale but massive lack in communication."
• "This company are so unprofessional it is unreal."
• "Very poor customer service, have been without bathroom taps for 4 months now since first raising it, same excuse each time of chasing the landlord but no resolution or escalation..."
• "Now they don't want to return deposit. Absolutely disgusting, non professional bunch of thieves."

Staff Performance

Pros:

• "Communication is key when moving into a new property and Ben has always been consistent with us."
• "Louis was professional, quick to respond to any query."
• "Louis was my agent this time, he is very kind and confident, knows his stuff!"
• "He made the renting experience so much easier for my fiancee and I."
• "I would like to particularly name Lauren and Giles as superb, and very experienced staff."
• "Everyone at the office is very easy to talk to and they are very helpful."
• "Liam was incredibly helpful and friendly."

Cons:

• "Had a few hiccups with some of the staff (very incompetent)."
• "Every year we had a renewal with them they made endless mistakes in the contract... Things as simple as our names."
• "And now we keep receiving emails intended for landlords or tenants with addresses, amounts of money etc on them."
• "No one at man and co gave a toss how she had to live."

Responsiveness

Pros:

• "He kept in regular contact and kept me up to date always."
• "He always gets back and replies to emails and calls promptly."
• "Giles helped us throughout the sale process, he always answered his phone immediately."
• "Ray kept me informed through the whole process."
• "He’s been very responsive to all my emails and phone calls and extremely helpful."
• "First agent to of called me and respond to my enquiry."
• "He is very communicative and goes the extra mile throughout the process."

Cons:

• "Although I knew I had to relocate, I avoided pretty much all contact and gave up in the end with estate agents as no one ever got back to me with properties that suited my needs."

Professionalism

Pros:

• "Their services has been amazing and very professional and helped me to get in."
• "I found Louis, Lauren and their team to be extremely professional from beginning to end."
• "Martin and Co Lettings - Provide a VERY professional service and the staff are very friendly."
• "I highly recommend Martin & Co Camberley, I dealt with Ray / Giles who were very polite, very helpful and very approachable."
• "A first class professional service from Ray, all the team of Martin n Co Camberley."
• "True professionalism shone through."
• "Luis Mundy and also the entire team of Martin and Co are very co-operative and professionals and are always ready to support."

Cons:

• "The place was full of mould which nothing was done."
• "Faults reported when he moved in with promise of repair."