Go Ape Black Park Reviews Summary

Customer Service

Pros:

• "Staff helpful - there were some mistakes we made with our tickets and I couldn’t be happier with the customer service."
• "The organisation investigated the matter and found out miscommunication as a main issue and issue an apology."
• "Made a group booking and some of our party were running late. They were able to facilitate our visit with no dramas."
• "The staff were friendly and helpful."
• "The staff as usual we very professional and welcoming."
• "Staff was friendly and had good safety measures."
• "The staff are well trained and do look after safety quite well."

Cons:

• "Customer service slow at check in cabin."
• "Extremely disappointed with the customer service of go-ape as a company."
• "We found Go Ape's response was both disappointing & compounded by lack of response to my subsequent emails."
• "I felt that the staff were not very friendly."
• "The receptionist was friendly but the guide we had for the safety brief didn't seem to want to be there."
• "We also had to leave early with no chance to enjoy the grounds."
• "This request was turned down in a rather dismissive & flippant way, with an implication that we would have to just get on with it & get very wet!"

Facilities & Safety

Pros:

• "Really great open facility that is immersed in the forest!"
• "A star attraction. The net area brilliant for the young and can be viewed by accompanying adults from underneath."
• "Great place to encourage your children to be brave and improve their balance skills!"
• "The park is an added bonus that really let's you make a day of the visit."
• "You have beautiful Black Lake next to Goape."
• "A lot of care is taken to secure the nets at 30 feet above the ground."
• "Good, safe equipment. Well organised and staff were well trained and friendly."

Cons:

• "There was no giant ball pit on the day either as advertised online and the slide was barely of any use as the kids all got stuck on it and had to claw down it."
• "Down sides are not enough toilets in the park, car park is small(shared with park goers) and took forever getting a ticket(useless machines)."
• "However, my son was injured when tripping on sloped net and landing on the hard stones ground. Maybe add bark or rubber at the slopes nets!"
• "The only let down was they didnt accept cards where they sold the ice creams and drinks."
• "Shameful not very wheelchair or mobility friendly."
• "The zipwire landings are also so awkward that quite literally most people are dragged across ground and one of my children managed to get injured in the process."
• "Parking is always a trouble as charges are quite high and you need to pay in advance when you don't know how many hours you will require."

Value for Money

Pros:

• "Definitely recommended!"
• "We took the kids on The Net Adventure which was a blast! The kids loved the challenging traverse and it kept them busy, highly recommend."
• "Great fun even if at times my legs did feel a little bit shaky."
• "Good place to go out with your company."
• "Very helpful instructors and all the kids had lots of fun."
• "Great place for outdoor activities. Plenty to do with the family and friends."
• "Great outdoor activity for kids and adults! It's definitely a good challenge and so worth it to get in the midst of nature and de-stress."

Cons:

• "Activity themselves is very good. I think it is too expensive."
• "It’s a nice activity for a couple of hours but honestly I can’t say it’s value for money."
• "The £18 pp for only a hour is slightly steep in my opinion especially if your party consists of 2 or more people."
• "It’s £20 per person, so for big groups it does get expensive."
• "Parking and activity charges slightly on the higher side."
• "I used to like taking my children to GoApe but unfortunately the price value ratio has dropped considerably."
• "It's well worth the fee for the 2hr slot."