Slug & Lettuce Reviews Summary

Customer Service

Pros:

• "Staff behind the bar could smile a bit more :-/"
• "Special thank you for stuff, waitress think name Emmy for excellent service."
• "Absolutely amazing service from the lovely barmen in Watford Slug and Lettuce."
• "We had such lovely experience and service for our bottomless brunch, always keeping us topped up."
• "Gracie hosted a cocktail making master class for my hen party and she went above and beyond to make it so special and fun!!!"
• "Jamie was fantastic, from the get go he really looked after us, letting us move different tables twice."
• "Just wanted to give a shout out to your staff at Watford branch. Our waitress Niamh was fantastic. So friendly and attentive."
• "Sofia was great, really attentive and on the ball!"
• "Amy & Jason & Lee were amazing today! The service from start to finish was so lovely."
• "Sky was amazing and very attentive, she made sure our drinks were topped up and was very cheerful."
• "Natalie, Freya and Jack provided amazing service with a smile .. can’t recommend this place enough."

Cons:

• "Staff seem to be more interested in each other than the customers, was only about three tables with guests in total yet drinks were incredibly slow and parts of our orders were missed."
• "Honestly the worst bottomless brunch I’ve had, the drinks took ages and Prosecco was not even full to glass one had a quarter and the other only half."
• "Rude deputy manager and she doesn't know how to make a cocktail."
• "All the bar staff look like they have been slapped, so moody and rude."
• "Great new addition to Watford, the atmosphere during the day was very chilled and hip and in the evenings turns into much more of an upbeat bar. Cocktails menu is on point."
• "Customer service is appalling, if you try to call them directly you get hung up multiple times on purpose."
• "Load of rubbish got me in with 2 for 1 cocktails didn't mention had to be the same one, paid for 4 cherry Bakewell came with no cream or cherry didn't even say sorry so I complained staff was rude would never recommend."
• "Due to bad communication from staff friend was kicked out instead of someone else. Bruised and pinched by a doorman who did not realise he had the wrong guy!"
• "So first of all only giving one star because no option to give zero…. Really poor service, rude staff, and omg security staff are aggressive and rude. Pooor poor service."

Food and Drink Quality

Pros:

• "Can’t fault the 2 for 1 cocktails deal."
• "We had an amazing experience for only £32 each we got to meet our fantastic cocktail making guru Ollie."
• "2 for 1 cocktails was a bonus! 🍹🍹"
• "Jamie also makes the best drinks! Would 100% recommend."
• "Would highly recommend the bottomless brunch as food was great and choice of drinks is good."
• "Jamie was really nice, gave us two free bottles of prosecco for our friends birthday."
• "The food was lovely and so were the cocktails. Music is nice and a peaceful atmosphere nice lunch with friends."
• "Went here for bottomless brunch. Food wasn’t great but service & drinks defo made up for it!"
• "Gorgeous little find, professionally staff with a sense of humour, top notch food, strictly adhering to current safety guidelines, lovely afternoon thank you all so much."
• "The bottomless brunch was amazing. The music was amazing. Leanne has been amazing, she on top on of the drinks and made sure we had one at all time."
• "Such an amazing brunch! Drinks were free flowing, the chicken burger was a delight and the service was incredible: so friendly and attentive all afternoon!"

Cons:

• "Terrible place, AVOID by all means. Went there for some food on a sunday. Place was dirty, my shoes were sticking onto the floor which was disgusting."
• "Ordered some chicken kebabs, which my little girl was going to have and the chicken was off."
• "For 38 pounds we received a teaspoon of beans. In our full English. Didn't bother to butter the toast properly. breakfast was bland."
• "The worst aperol sprits I have ever ordered. When asked if I was able to change my drink I was told no bc it was my choice 😂 even though it definitely didn’t meet my expectations, and it literally just tasted like soda water."
• "The food was okay but nothing to shout about, my real moan was they cleared our plates before all the table had finished twice after serving our starters and mains at the same time..."
• "Food platter was very average, drinks were okay for the pricing."
• "Poor service , staff serving staff before customers at discounted prices, whilst chatting their life away. 10min to get served in empty bar, absolutely ridiculous."
• "Don't waste your money on sausages and mash! The gravy had red raw onions. The gravy was thick, and hardly given any!."
• "Two small sausages, and one was split open. Absolutely shocking! Not to mention the floor was sticky."

Ambiance and Venue

Pros:

• "Place is great and nice atmosphere. Music was a good mixture."
• "Looks very pretty. Plenty of seating, staff were friendly and they do 2 for 1 on cocktails 🍸 😉"
• "Brunch: Niamh was lovely, she really looked after us and went out of her way to make sure we had a brilliant time - which we did!"
• "The venue, drinks, atmosphere, security staff are all amazing. The venue is mixed in age which is nice and seems to cater to all."
• "A group of 34 of us ate here in Oct-22 for a work event. The venue was set up for us on arrival, and it was clean and well organised."
• "Decided to make an impromptu stop here while waiting for my car to be fixed. Was greeted and served almost instantly."
• "Such good value for money, we got the sip and share , the food was delicious and it was really worth it - Our servers sophia and Gracie were really lovely too!"
• "Gorgeous little find, professionally staff with a sense of humour, top notch food, strictly adhering to current safety guidelines, lovely afternoon thank you all so much."
• "Been 9 months since I was last here, lots people enjoying the outdoor terrace as it was very warm, we sat inside and enjoyed the air-conditioning."
• "Received a warm welcome and invited to register the NHS covid track and trace all procedures in place."
• "Sky was amazing and very attentive, she made sure our drinks were topped up and was very cheerful. Nothing was too much trouble."

Cons:

• "The only down side, and quite a big one, is that the queuing system at the bar is an nightmare."
• "Was frequently having people approaching the bar after myself and were promptly served."
• "The place was too noisy for us. The music was up loud (at 3pm in afternoon) and so everyone was shouting at each other."
• "The hen party was extremely loud. There were loudspeakers everywhere and we moved table to get away from being directly under one."
• "Nice pub, not too crowded. Beer a bit dear. Oh and when you order a pint get the staff to fill it to the top. They love the froth!"
• "Update..... Biera Moretti now £5.90 a pint!!!"
• "Classic afternoon tea (with pot if tea rather than prosecco etc) booked on their website, with the note that one of us is vegetarian."
• "The place was too noisy for us. The music was up loud (at 3pm in afternoon) and so everyone was shouting at each other."
• "We raised this with the bar staff and explained the situation. We asked if we could swap to the table next to us which as also reserved but empty, but was identical to ours."
• "This table was further away from the speaker and so quieter. The bar staff said no."
• "We asked if the DJ could possibly turn the music down as it was still very early and it was stopping our ability to communicate with our friend and they said they'd talk to the DJ, but they never did and the music only hot louder."