Bella Italia - Cambridge Grafton Centre Reviews Summary

Service

Pros:

• "Veronika was very attentive, very helpful and very good."
• "Our waitress, Tara was amazing she made us feel welcomed."
• "Absolutely lovely guy who looked after our hen party last night… he went out of his way to make the evening run smoothly for us."
• "Was served tonight by Olivia, excellent service."
• "Our server Franco was fantastic and very accommodating to my dietary requirements."
• "Tara was an amazing host. Great service, Excellent with the children and extremely attentive."
• "Service was great! Smiley ladies, very nice and efficient!"

Cons:

• "A little slow at doing the bills and payments towards closing time."
• "To use the excuse, it's busy for poor service suggests that they were not aware that lunch time is busy."
• "Staff are rude when we visited previously, service slow and Food was served cold."
• "Service non existent, waited and waited for waitress to take our order."
• "Very poor customer service. The waiter is talking me like I am his friend."
• "The service was really slow despite there only being around 5-6 customers in the restaurant at the time."
• "Service however, was painfully slow, rude and disinterested."

Food Quality

Pros:

• "The garlic bread and cheese was just how we like it lightly done not burnt with a fair amount of cheese."
• "Our mains were hot and tasty. Our desserts were equally scrumptious and satisfying."
• "The food itself was amazing! (Best lasagna I’ve had)."
• "Simple, tasty food and friendly service."
• "The food was delicious! The cocktails were ‘proper’ and super tasty."
• "Both had a pizza, and it was fantastic."
• "The food was super delicious!!!"

Cons:

• "£12+ for a meal that turn up looking like it was more starving then us.."
• "Food came quickly and what we've got was the smallest portion of risotto ever (not even kid's portion) with 2 shrimps and few mussels."
• "It was hard to find any sauce in the carbonara and the topping on the pizza was so thin not sure whether they’d remembered to put it on."
• "I had spaghetti with tomato sauce, garlic and prawn..it was so greasy, no taste at all just some chilli."
• "Very bad experience, I've had a pasta meal that was oily and drowned in the passata."
• "The pizza was soaking in grease which didn't taste well."
• "The portions seems smaller, and recipes changed? Didn't really taste good, my pizza was underbaked and dough tasted dry."

Atmosphere & Cleanliness

Pros:

• "Atmosphere is quiet nice and it's on the first floor, it a bit more quiet."
• "The atmosphere is classy."
• "Absolutely gorgeous in here. The aesthetics are really pleasing on the eye and very Italian!"
• "The environment was warm and friendly, such a calm, peaceful restaurant, really cosy!"
• "Nice atmosphere."
• "A nice environment to be in."
• "The decor is beautiful."

Cons:

• "Floors and seats were next to filthy in the corners, tables were passable."
• "Pleasant and clean but looking a bit shabby."
• "The atmosphere of the place was a bit drab."
• "That place is looking more untidy everytime we go."
• "The restaurant was quite dirty, especially the Floor."
• "The walls where dirty, fruit flys everywhere."
• "The toilets were not in a good way (both male toilets and female toilets). They also smelt."

Value for Money

Pros:

• "Helped with no parking charges (at the moment) at the Grafton East car park after 6pm."
• "Really good Italian food at decent prices."
• "The food was good and worth the price."
• "Reasonably priced for what you get (once we factored in the student discount)."
• "No problems taking Tesco Reward 'vouchers'."
• "Happy to pay a deserved 10% tip."
• "Thank you Bella Italia for this lovely experience."

Cons:

• "£50 for two microwaved meals that could have been £5 from Tesco."
• "Overall, food was nice but expensive for how little quantity food you get."
• "£20+ for steak and then extra for sauce is naughty."
• "Food was also abit over priced."
• "Although £3.45 for a can of coka cola was a bit pricey !!!"
• "Food over priced."
• "I was charged a service fee (a tip) of nearly a fiver without even being asked."