East Orient Reviews Summary

Food Quality

Pros:

• "The food for the most part was gorgeous, lovely selection of dishes."
• "The food itself is excellent, or has been in my experience at least!"
• "Lots of different tasty dishes, all the usuals are there, all cooked well and presented nicely in a clean dining area."
• "The food was good quality, fresh and had a variety of choices."
• "All the food tasted lovely and was very hot."
• "Food is great, in a place like this the quantity should dominate, but here the quality is also very good."
• "Beautiful food, very helpful staff when we asked about allergy information, and no question was too much trouble, all the food was fresh and a good choice."

Cons:

• "Food was under cooked. Chicken was pink and chips was hard."
• "Food mediocre but staff were unhelpful with a bad attitude giving us no reason to return."
• "Awful Chinese avoid at all costs!! Food is absolutely horrible and tasteless the ribs were freezing cold, pancakes were as hard as the plates, all food was swimming in grease with no flavour to it."
• "The food is the worst I've ever had, the selection was poor."
• "Food was poor no seasoning, bland lukewarm."
• "But today me and my boyfriend visited, the food was cold and stale."
• "The food last night 29th Dec 2018 was very watery, especially the muscles, prawn, pork dim sum, and a lot of ginger and pepper, not a nice taste."

Staff and Service

Pros:

• "The staff were so welcoming and friendly, there was a very defined safety protocol in place."
• "A credit to the staff that cleared our plates away while we returned for extra helpings from the buffet."
• "Staff friendly and food was tasty, fresh and constantly being checked on."
• "Often dine here when visiting Warrington and try to get there as soon as it opens. Gets busy not long after it opens at lunchtime and the food is good and value for money. Staff regularly clear tables and always polite and helpful."
• "Personal was very friendly and warm."
• "Staff are very efficient and kind."
• "Staff was charming, was always easy to make/change reservation."

Cons:

• "The waiter would take the plates out without asking when I was still eating."
• "Plants wasn’t clean and the staff wasn’t polite at all. I would recommend not coming here."
• "Food mediocre but staff were unhelpful with a bad attitude giving us no reason to return."
• "Once we all stood up to pay and leave a staff member chased my mother before she managed to take a step asking her to pay thinking a 60 year old lady would make a runner."
• "Awful service. Surly staff that stood around doing nothing whilst dirty plates sat on our table."
• "One of the waiters was coming really often at our table taking the plates from it without even asking if we were still eating."
• "The staff are very rude."

Price and Value

Pros:

• "They adjusted the price of the buffet after us being only 30 minutes."
• "Good for the price."
• "Worth for the money."
• "All for one great price."
• "The price was very good too. Thoroughly enjoyed our eating experience here and would recommend."
• "Prices are reasonable, on par with most other Asian buffets."
• "Price is pretty reasonable really. Prices discounted for children and infants."

Cons:

• "Honestly, it seems very expensive for the little variety of food they offer."
• "This place is extremely expensive for the quality of the food."
• "I was shocked when my order came up to 50 quid for 3 people we only had one drink each also."
• "Been coming here for years and every time I go I tell myself I won’t be back, not worth the money!"
• "Drink prices are a complete rip off (three thirty for a diet pepsi)."
• "Can be rather expensive if you take kids that don't eat much."
• "You pay for the seating and not the meal itself which isn't labelled anywhere and we found out at the end."

Cleanliness and Atmosphere

Pros:

• "I've always found the cutlery clean."
• "It's a pleasant place. Clean all you can eat restaurant, decorated with a Eastern Chinese theme."
• "The restaurant has lovely decoration all around and even plays relaxing whilst you eat."
• "The restaurant was clean and tidy."
• "Clean and good atmosphere."
• "The place was very clean/ safe."
• "The staff are very nice and welcoming. The place always looks very clean, nice atmosphere and the decor is appropriate for this kind of restaurant. Good food."

Cons:

• "Waiting area is tiny."
• "Unfortunately, there was no social distancing, every table was being used."
• "Place is dark Filthy hygiene."
• "Toilets were dirty, rubbish all over the floor skirting covers coming off and they didn't look like they had been cleaned in months!"
• "The toilets were filthy. Sorry East Orient- what a waste of money."
• "Made our first visit too this restaurant tonight, was expecting the place to be clean and staff friendly, what we got was attitudes from staff, wallpaper falling off walls near toilets and very unclean toilets."
• "You could smell the grease in the air and feel it on the floor it was so slick."