Johnsons Škoda Stourbridge Reviews Summary

Customer Service

Pros:

• "Cannot fault this dealership, their customer service is excellent, all the staff are pleasant and helpful."
• "Absolutely brilliant team all willing to help, got my first car from them and they could not have been more helpful."
• "We would highly recommend Johnsons to anyone looking for a new/used car."
• "I've used this dealership to service my Skodas since Saville's stopped being a main dealer and found the staff to be friendly, helpful and professional."
• "Nothing short of 5-star service from Emma and Brad at the Stourbridge branch."
• "Friendly and welcoming well done keep up the good work!"
• "Thank you so much for your excellent customer service."

Cons:

• "The staff working at this dealership are negligent at best and blatant liars at worst."
• "Since Skoda stourbridge has changed to Johnsons, I have noticed a decline to customer service."
• "Your parts department needs a serious overhaul because they don't answer the phone."
• "Wouldn't bother wasting your time here - poor customer service, rude and sarcastic staff, no after sale care."
• "The initial purchase was straightforward but their after-sales service leaves a lot to be desired."
• "Staff friendly enough but only interested on getting a sale or commitment."
• "Customer service is appalling. Have been waiting since end of May for a return phone call for answers for not fixing my car until the 3rd visit."

Sales Experience

Pros:

• "Nick was helpful throughout, he demonstrated vast knowledge of the industry and knew exactly what he was doing."
• "Harry was knowledgable and willing to bring the car to us for a test drive due to our circumstances."
• "Nick looked after me from start to finish."
• "Nick was helpful, true to his word and importantly not pushy."
• "Nick was very approachable and not at all pushy."
• "Nick Hastings was helpful and friendly without being at all pushy which is a good quality in a sales person."
• "Nick is an asset to the company and is highly recommended."

Cons:

• "Appalling. Quoted a price five days ago, paid deposit, arrived today to test drive and the 'price' was upped by £1k."
• "DO NOT BUY A CAR HERE!!! POOR CUSTOMER SERVICE AND WILL FLEECE YOU!"
• "Terrible customer no service from a sales woman who is supposed to help disabled people with getting a motorbility car."
• "AVOID AT ALL COSTS."
• "Only nice and good to deal with until they get your money after that no communication or help to solve problems out."
• "Trust Group have behaved appallingly, and should be absolutely ashamed of their conduct."
• "Don't buy from here. Go somewhere the staff actually treat you with some respect."

Vehicle Condition

Pros:

• "Purchased a Skoda Superb from Skoda Stourbridge. Had the vehicle just over 4 weeks now and I'm very pleased."
• "Thanks to all those involved in preparing the car, which was spotlessly clean upon collection."
• "The car was a fair price and well described."
• "We collected our Karoq yesterday and are delighted with it."
• "Just brought my beautiful Fabia home from this dealership."
• "Just bought a jaguar from Skoda Stourbridge. Great car."
• "I'm absolutely delighted with my purchase."

Cons:

• "The car Skoda 7 seater was in good condition, seats were dirty, colour was not as it was shown in the photos, and I have developed a clear doubt on mileage."
• "Presented with the cheapest car they could find as a courtesy car - a bog standard Citigo which was far from being clean."
• "Vehicle was delivered to me but was filthy with crumbs everywhere, dust and scuff marks."
• "Now after 11 months there large areas of paint degrading and flaking off exposing bare metal."
• "The oil leak is still there if not bigger which won't be covered under warranty due to the previous repair not following Skoda Manual."
• "They itemized issues but missed a buckled alloy wheel that I was already aware of."
• "Not gd cost me lot of money too put my car right which I bought off these people used they moted it and shouldn’t of passed mot cause brakes were faulty."