The Red Lion Reviews Summary

Staff Service

Pros:

• "Assistant manager Jay was most helpful and considerate - good luck to him."
• "All the staff were very friendly, polite and happy to go the extra mile when asked."
• "Throughout the event the 5 star service continued; we were well looked after and the drinks and food kept coming."
• "All the staff we’ve had contact with there are friendly, kind and personable - especially Sophie and Edward who we’ve spoken to on the last couple of occasions."
• "We had an immediate warm welcome from the young guy behind the bar."
• "The staff were very attentive and friend."
• "The service and attention to his allergies was exceptional and the service by Jack was outstanding."

Cons:

• "Complaint wasn't handled well, didn't see sincere or enough proactive resolve."
• "Staff were completely overwhelmed."
• "We found the staff rude and uninviting without exception."
• "Staff act like chavs, who can't even notice two cotton napkins on the floor under a tall table."
• "The waitress lack of sympathy put me off and I will think twice before going again."
• "None of the staff came to help, it was one of the diners that helped."
• "Staff need training."

Food Quality

Pros:

• "The 'no chicken' tagine was so balanced in flavours, a large potion & perfectly seasoned."
• "The food was lovely."
• "Great pizzas, salads and cocktails in beautiful gardens."
• "We had all chosen a slow cooked Shoulder of lamb... We all agreed it was the best lamb we have ever eaten."
• "Had the most amazing meal."
• "Food was beautiful, piping hot and plenty portion wise for the money."
• "And the food itself was absolutely delicious!"

Cons:

• "Very disappointed with the quality of the food couldn’t even cut through the roast potatoes with a steak knife."
• "It was quite dirty when we arrived food on chairs and wiped on backs of chairs."
• "The overall taste was rather bland."
• "Peas were cold."
• "Seems a lot of money for what you get."
• "Too expensive for such bad experience."
• "Leek soup had potential but missed the flavour target."

Value for Money

Pros:

• "By the way the prices aren't cheap but in my opinion, the price is right."
• "You do pay a little bit more but definitely worth it for the standard of food, service and the atmosphere."
• "Prices were very reasonable for the love and care put into each dish, as well as for the portions and the way it’s plated up."
• "Price was good too definitely be back soon 😀 friendly lovely pub x."
• "Good for groups and couples alike. Pricing wise not a bit above average but trust me you get what you pay for."
• "Food and drinks are up to standards."
• "Great food although not as cheap as I like, a good selection of beers and wines and great staff serving."

Cons:

• "A very ordinary bottle of wine was £29."
• "Had awful, very expensive food... Gave back more than half of my sticky toffee pudding, it was basically dry sponge."
• "Found it quite expensive for a pub menu I was also unaware a service charge added to the bill."
• "Food lacked quality... Not worth £180 minimum spend."
• "Majorly over priced and small portions."
• "Even minor things like cold plates start to grind on your nerves, especially when the £100 bill for two meals, starters and drinks hits you."
• "The deserts were also over priced at a whopping £9.00 for a chocolate brownie."

Ambiance and Facilities

Pros:

• "Oh, and as a parent, the bathrooms there are amazing - free nappies and wet wipes in case you’ve forgotten yours."
• "Lovely decor inside and PLENTY of outdoor seating, most with parasols."
• "Oak pods are great. Roomy and fresh."
• "It is very peaceful and romantic outside."
• "The garden matches the inside and there are plenty of spaces to park your car with 2 well lit car parks."
• "Large car park with free parking."
• "The large garden, the friendly staff, the systems in place, the tasty food and the good-sized onsite parking all make it worth a visit."

Cons:

• "The venue is good... Some customers would not return after tonight's disaster."
• "We were turned away after the waitress asked the manager despite the pub being almost empty."
• "The main part of the restaurant can seem claustrophobic and very noisy."
• "It was very difficult to get any attention from waiters, despite the room being more than a half empty."
• "I’ve docked a star because... a lot of the tables outside aren’t accessible for wheelchairs."
• "Need to consider some privacy for customers rather than to be an open pantomime."
• "The outdoor seating here is so nice... The service is always excellent as is the food."