The Horse & Groom - Pub & Kitchen Reviews Summary

Category: Pub Lincoln

Address: Carholme Rd, Lincoln, LN1 1RH, United Kingdom

Phone: +441522548866

Rating: 4.4
based on 123 reviews.

Service

Pros:

  • "Attentive and charming staff."
  • "Fantastic & very friendly service."
  • "The server Connor was attentive and efficient and saw to our every need."
  • "Service is very quick and staff are very nice."
  • "Staff were polite and friendly."
  • "The staff were super friendly and not pushy in any way and gave us plenty of time to make our food and drink choices."
  • "The staff were very friendly, and attentive."

Cons:

  • "We waited for an HOUR after arriving at the restaurant with a reservation. No menus, drinks etc. were offered to us."
  • "Waited 25 mins for our meal order to be taken."
  • "Only 2 staff on when it was really busy, starter was cold, then came out again and it was scorching hot."
  • "ridiculous. we waited for an hour without any service. the others also looked very annoyed."
  • "Waited and waited for someone to come and seat us even though it wasn't busy."
  • "The service took forever - two hours for lunch for two people."
  • "Staff rude to other staff, and extremely slow service."

Food Quality

Pros:

  • "The Deluxe Burger was the tastiest burger I've ever eaten."
  • "Very good quality Sunday roast dinner."
  • "The duck special was amazing!"
  • "All of them were spot on. Chips were really tasty, crispy but still fluffy. Veggie burger was tasty and not dry at all like most others."
  • "Just finished Fish and Chips, Excellent evening meal, with family who never had English food like this."
  • "The Beef Bourginon was delicious."
  • "The food was great, pub food with restaurant quality really was impressed."

Cons:

  • "Husbands CRISPY Belly Pork...... Wasn't! It was Rubbery and inedible."
  • "Large and tempting as they look, they were terribly oily."
  • "Pie were nice but the size was poor. The 'Vegetables' were less than a half a handful and even less for the chips."
  • "However, on my visit today the food was very subpar. The pasta and the sauce itself was very creamy, the chicken was unseasoned and tasted like it had been cooked frozen."
  • "Food was cold, steak was way to bloody for me."
  • "The pie was hard I had difficulty trying to cut it. And the carrots were hard so were the green beans."
  • "The pork tomahawk just tasted like charr. GENUINELY."

Ambiance & Facilities

Pros:

  • "We were warm and dry under one of their many covered outdoor dining options."
  • "Really nice pub and restaurant. Dog friendly."
  • "Friendly service and lovely atmosphere."
  • "The place is charming, food and service is excellent."
  • "A good sized pub with indoor and outdoor seating."
  • "Good solid pub, wood tables chairs and flooring, enabling easy cleaning and maintenance and bringing some oldy worldly charm of Lincoln."
  • "Has a lovely sunny garden, perfect for warm summer days!"

Cons:

  • "What we are not happy about is receiving a parking charge notice from Parkingeye for a £100 because we parked in your car park to have lunch!!"
  • "We sat down near the toilets, which is fine if your drains or something in the toilets didn't let off such a horrendous smell of sewage."
  • "The outdoor seating area is good, but it's quite close to a major road junction."
  • "Make sure you are seated away from the restroom area however as the smell was very strong and off putting."
  • "Because of their city centre location people tend to abuse their car parking facilities which means it is sometimes difficult to park."
  • "As part of Covid restrictions, we sat in the pub garden. It was cold."
  • "My daughter's burger was char grilled, no problem, but left hard and chewy around the edges to the point she couldn't eat it."

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